Hi, I’m
Stephanie Boyd
Configuration Management Lead
You live out the confusions until they become clear.
AnaÏs Nin
Summary
Multi-tasking leader well-known for creating positive customer experience while accomplishing complex requests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
Work History
Exeter
Service Asset and Configuration Management Lead
12.2021 - Current
Job overview
- Enforce the Configuration Management Plan to include HW Asset Management, SW Asset Management, SW license distribution, Audit, Lifecycle, and Change Management processes, procedures, and policies
- Identify Status Information (Active/Retired) of Configuration Items (Workstations, Servers, and Media) and develop lifecycle plans as needed
- Oversees relocation of personnel and assets across the AOR
- Licenses Tracking (Support, Subscriptions, Licensed and JELA)
- Review all SW requests to ensure that the requests adhere to procedural requirements using ServiceNow
- Review all HW requests to ensure that the requests adhere to procedural requirement using ServiceNow
- Record HW asset attributes in Asset Cloud and ServiceNow
- Review Incidents and Requests to provide the appropriate SW and license keys for installation requests in accordance with SACM SW License SOPs
- Conduct inventory as necessary, and account for over 3000 assets JTF wide
- Change Management o Review, manage, and track Change Requests through ServiceNow o Contact change owners and team leads by email and in person to train and assist in the closing effort of open Change Tasks
- Single point of contact for all Joint Task Force Guantanamo Bay users to request movements of assets, software inquiries, and hardware inquiries.
- Analyze work to generate logic for new systems, procedures and tests.
C4 Planning Solutions/Kavaliro
Software Lead, Configuration Management Specialist
09.2019 - 07.2021
Job overview
- Reviewed Incidents and Requests within ServiceNow to provide the appropriate software and license keys for installation requests in accordance with SACM SW License SOPs
- Coordinated and worked closely with outside organizations to produce or modify assigned taskers to meet organizational goals and requirements
- Reviewed all software requests to ensure that the requests adhere to procedural requirements Maintain Critical SW List and the AppLocker Whitelist
- C4 Planning Solutions, Ensured all approved software is recorded and documented in the Master Software List
- Analyzed, compiled, and provided compelling evidence supporting the USSOUTHCOM Risk Management Framework (RMF) CM controls
- Maintained the EITCSS Policies and Procedures repository and Master Documents List to track and manage version control of established organizational policies and standard operating procedures
Wireless Advocates
Sales Manager
06.2018 - 06.2019
Job overview
- Managed successful operation of a Wireless Advocates-branded kiosk with 4-5 employees
- Responsible for recruiting new members and ensured location was always staffed
- Conducted interviews and new hire training for all potential and new employees
- Consistently exceeded performance expectations including personal/team sales goals
- Conducted staff training and development for every employee
- Completed the ordering and conducted inventory of over 300 electronics and accessories totaling over $500,000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Virginia Transportation
Quality Assurance Specialist
03.2015 - 03.2018
Job overview
- Established and maintained cooperative working relationships with auto haulers and auto dealerships
- Assisted auto haulers with achieving damage free deliveries to designated dealerships
- Sent out claims to auto manufacturer and disputed/accepted incoming claims between $100 to $150,000
- Recorded findings of inspection process, collaborating with the safety team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Implemented process improvements to increase productivity in quality assurance operations.
Rhode Island Army National Guard
Paralegal Specialist
02.2010 - 03.2018
Job overview
- Supported Staff Judge Advocates in the day-to-day management of clients and legal matters
- Created Power of Attorneys and Wills for clients
- Assist judges, Army lawyers, and unit commanders with legal matters and judicial work
- Provided legal documents in courts-martial, nonjudicial punishments and other military justice matters
- Prepared line of duty determinations, separation board proceedings and other administrative law matters
- Responded to Freedom of Information Act requests quickly and efficiently
- Redacted thousands of documents following the nine exemptions of FOIA
- Tracked all redactions made to documents requested under FOIA in multiple Excel spreadsheets
- Maintained law and administrative library, as well as department files and records.
- Assisted with separation board proceedings and duty determinations.
Education
Southern New Hampshire University
BA from Business Communication
2021
U.S. SOUTHCOM
from CM Specialized Training
2019
Skills
- Top Secret/SCI Security Clearance
- Configuration Management
- Change Management
- Data Processing
- Software Management
- Hardware Management
- ServiceNow Proficiency
- Inventory Control
- Asset Cloud Proficiency
- Production Monitoring and Assessment
- Team Leadership
- Audit Reports
- Document Quality
- Configuration and Management
- Deployment Coordination
- Office Operations
- Customer Satisfaction
- Internal Audits
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Asset and Configuration Management Lead
Exeter
12.2021 - Current
Software Lead, Configuration Management Specialist
C4 Planning Solutions/Kavaliro
09.2019 - 07.2021
Sales Manager
Wireless Advocates
06.2018 - 06.2019
Quality Assurance Specialist
Virginia Transportation
03.2015 - 03.2018
Paralegal Specialist
Rhode Island Army National Guard
02.2010 - 03.2018
Southern New Hampshire University
BA from Business Communication
U.S. SOUTHCOM
from CM Specialized Training
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