Darlen Garcia Diaz
Doral,FL
Summary
Proven track record in enhancing facility cleanliness and customer satisfaction at Del Pino Group in Kelly Tractor and Tiendas Resolvi. Leveraged housekeeping operations and customer service skills to implement quality control measures and improve communication, significantly boosting efficiency and service levels. Demonstrates exceptional patience, empathy, and cash handling abilities.
Overview
2
2
years of professional experience
Work History
Housekeeping
Del Pino Group in Kelly Tractor
09.2023 - Current
- Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with maintenance and housekeeping teams.
- Implemented quality control measures, resulting in consistently high housekeeping standards across all rooms.
Store Cashier
Tiendas Resolvi
09.2022 - 09.2023
- Improved communication between front-end staff members by participating in regular team meetings.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
Education
Specialist in Internal Medicine
University of Medical Sciences of Matanzas
Matanzas, Cuba06.2016
Doctor in Medicine
University of Medical Sciences of Matanzas
Matanzas, Cuba07.2007
Skills
- Housekeeping services
- General Housekeeping
- Housekeeping Operations
- Customer Service
- Customer Assistance
- Patience and Empathy
Timeline
Housekeeping
Del Pino Group in Kelly Tractor
09.2023 - Current
Store Cashier
Tiendas Resolvi
09.2022 - 09.2023
Specialist in Internal Medicine
University of Medical Sciences of Matanzas
Doctor in Medicine
University of Medical Sciences of Matanzas
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