Darlene Berberich
Trenton,IL
Summary
Dedicated Manager with 20+ years of experience collecting customer payments. Accurately calculates cash, detects counterfeit bills and makes changes. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities.
Punctual and honest with solid background customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
37
37
years of professional experience
Work History
Deli Manager/Clerk, Head Cashier/Office Manager
FreshWay IGA—- Trenton IGA
Trenton, IL
07.2004 - Current
- Developed special promotions to increase revenues.
- Resolved escalated customer disputes with special actions such as discounts.
- Analyzed purchases for signs of fraud.
- Increased customer loyalty and retention.
Supervisor of Factory Operations
Jakel’s
Highland , IL
06.1984 - 05.2003
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Delivered factory-level communications and tactical direction and drove achievement of quality, delivery, productivity and financial performance goals and objectives.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Orchestrated and maintained vibrant continuous improvement and lean manufacturing culture within factory.
Education
Mater Dei
Breese, IL05.1984
Skills
- Feedback Acceptance
- Credits and Refunds
- Cooperative Attitude
- Cash Register Operation
- Price Identification
- Customer Transactions
- Merchandise Packaging
- Inventory Stocking
- Work Task Prioritization
- Customer Relations
- Product Location
- Billing and Payment Processing
- Positive Interactions
- Customer Assistance
- Resolving Discrepancies
- Payment Collection
- Cash Drawer Management
- Answering Customer Questions
- Guest Satisfaction
- POS Systems
- Checks Validation
- Identification Checks
- Liquor Law Compliance
- Preparing Food Items
- PCI (Payment Card Industry)
- Accounting Softwares
- Stocking and Replenishing
- Cashier Abilities
- Telephone Reception
- Coin and Currency Counting
- Schedule Optimization
- Signage Updates
- Reading Comprehension
- Return and Exchange Processing
- Location Skills
- Suggestive Selling
- Weight and Measurement
- Shelving Items
- Checking Out Customers
- Speaking Clearly
- Energetic and Outgoing
- Transaction Balance Sheets
- Guest Inquiries
- Food Rotation
- Adaptable and Flexible
- Coupon Redemption
- Total Sales Reconciliation
Core competencies
Merchandising, Schedule Management, Inventory Control, Problem Solving, Leadership, Training, Customer Service, Communication, Organization Skills, Sales
Timeline
Deli Manager/Clerk, Head Cashier/Office Manager
FreshWay IGA—- Trenton IGA
07.2004 - Current
Supervisor of Factory Operations
Jakel’s
06.1984 - 05.2003
Mater Dei
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