Darlene Capozzi
Collins
Summary
An experienced RN with 34 years of case management experience. Most recently working for a Managed Medicaid Insurance Company as a LTSS and Medical Case Manager.
Overview
38
38
years of professional experience
1
1
Certification
Work History
RN Case Manager
Monroe Plan For Medical Care
05.2021 - Current
- Case Manager for 100 members of a Managed Medicaid Insurance Provider in New York State
- I provide care coordination to members to assist in maintaining their independence in their home
- Collaborated with interdisciplinary team members including physicians, social workers, and therapists to develop comprehensive care plans for patients
- Advocated for patients' rights and ensured that they received appropriate medical services in a timely manner
- Served as a resource for staff members regarding best practices in case management principles and procedures
- Participated in multidisciplinary meetings to discuss complex cases, share knowledge, and collaborate on effective interventions
- Mentored new case managers providing guidance on best practices within the organization's policies
- Utilized strong critical thinking skills to assess complex situations, prioritize tasks, and make informed decisions regarding patient care
- Ensured compliance with regulatory standards and guidelines related to case management practices, maintaining accurate documentation of interventions
- Demonstrated proficiency in conducting psychosocial assessments, identifying mental health needs, and coordinating appropriate interventions
Clinical Nurse Liaison
Willcare Home Health Care
02.2007 - 04.2021
- Coordinates the referral process of patients to home health
- Evaluates patient's suitability for home health upon request from the Physician office, rehab facility or hospital
- Receives appropriate documentation for the branch office to properly start services for clients
- Provide educational in-services regarding the services provided by the home health agency to physicians, nurses, and other practitioners within a facility/ physician office
- Meets personal performance goals assigned and admission budget for the location
- Participated in sales calls and company in-services
- Facilitate orders to coordinate DME's, IV care and enteral nutrition with vendors
- Facilitate obtaining proper MD orders
- And that the signed orders are returned to the assigned branch office
- Follow up on re hospitalized clients to return them to be cared for at home
- With reevaluating the current needs of the client
- Have exceeded monthly admission goals and take pride in my relationships that I have made in my role
RN Staff Nurse and Liaison Coordinator
Staff Builders Home care
05.1991 - 02.2007
- Working in the field caring for patients that need certified home care
- Caring out nursing duties which include all aspects of skilled services
- Case management of assigned case load
- Receiving physician orders and documenting in clients medical record as per co
- Policy
- Having the duty of supervising Home Health Aides
- Communicating with team members to coordinate services to meet clients' care needs
- I actively performed Liaison duties while employed by Staff Builders
- I serviced both Erie and Chautauqua counties
- Having assessed clients in the settings of hospital inpatient, SNF, rehab, assisted living facilities and clients in their own home
Hospital RN
Gowanda State Hospital
06.1987 - 05.1991
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Education
Associate's degree - Science of Nursing
Jamestown Community College
Jamestown, NY05.1987
Skills
- Case Management
- Home Care
- EMR knowledge
- Managed care
Certification
Nursing license, 10/24, 11/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Board Member
The Tricounty Pregnancy Center
Timeline
RN Case Manager
Monroe Plan For Medical Care
05.2021 - Current
Clinical Nurse Liaison
Willcare Home Health Care
02.2007 - 04.2021
RN Staff Nurse and Liaison Coordinator
Staff Builders Home care
05.1991 - 02.2007
Hospital RN
Gowanda State Hospital
06.1987 - 05.1991
Associate's degree - Science of Nursing
Jamestown Community College
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