Darlene Davis
Glen Allen,VA
Summary
Energetic and Inspired ESL Instructor experienced in teaching children from a diverse range of cultures and ethnic backgrounds. Classroom experience at elementary school levels ranging from K- 5. Excellent record of motivating Elementary english learners to read, write, and speak English with effective and efficient methods of teaching focusing on individual student needs.
Overview
35
35
years of professional experience
Work History
Intern
Colonial Trail Elementary School
09.2024 - 11.2024
- Created daily lesson plans for K-5 English language learners.
- Developed organizational skills through managing multiple tasks simultaneously with time constraints..
- Contributed to a positive team environment by collaborating with fellow ESL teachers on family involvement projects and community events.
- Maintained safe work environment with training programs and adherence to school safety procedures.
- Supported Mentor teacher in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Patient Access Representative
Sentara Martha Jefferson Hospital
10.2007 - 04.2011
- Worked with the Martha Jefferson Hospital Emergency Department’s Patient Access team to assure timely flow of patient registration
- Ensured that each patient encounter was a positive one, striving to handle each patient interaction professionally, confidentially, and compassionately
- Demonstrated empathetic regard to patient, family members and provide excellent customer service via telephone, correspondence/ or in person
- Demonstrated competence to manage incoming telephone calls, scheduling, and registration systems in a precise and efficient manner, utilizing all resources effectively
- Explained hospital policies regarding registration to patient and their families
- Collected fees, co-payments accountable for accurate payment amounts
- Performs data entry, all phases of scheduling, medical forms, offer advanced Directives forms, discussed eligibility for assistance programs and pre-authorizations, obtained signatures, physician orders and medical release forms
Course Offering/Academic Space Coord.
UREG /Univ. Registrar’s Office
01.2008 - 06.2009
- Provided Customer Service
- Facilitated Student registration for courses, certify and verify degree(s) received, provided exam schedules, processed student transcripts, reconciled student tuition payments
Assistant to University Librarian
University Library
12.2004 - 12.2008
- Assisted and Scheduled appointments for Yolanda Lee-Associate Librarian
- Provided technical support, registered for workshops and conferences, processed reimbursements, arranged travel arrangements
Administrative Office Specialist
Intramural-Recreational Sports
03.1990 - 06.2002
- Provided customer service, registered students for IM-Rec Sports programs, tournaments, leagues, registered Faculty and staff for classes and programs, registered youth for summer programs, tennis tournaments, and outdoor events
- Responsible for daily balance for end of the day cash/ service accountability
Education
Master of Science - Teaching English As A Second Language
University of Virginia
Charlottesville, VA12-2024
Bachelor of Science - Organizational Management & Leadership
Bluefield University
Bluefield, VA12-2007
Skills
- Microsoft Office
- Word
- Power Point
- Excel
- Oracle
- Corporate Time
Timeline
Intern
Colonial Trail Elementary School
09.2024 - 11.2024
Course Offering/Academic Space Coord.
UREG /Univ. Registrar’s Office
01.2008 - 06.2009
Patient Access Representative
Sentara Martha Jefferson Hospital
10.2007 - 04.2011
Assistant to University Librarian
University Library
12.2004 - 12.2008
Administrative Office Specialist
Intramural-Recreational Sports
03.1990 - 06.2002
Master of Science - Teaching English As A Second Language
University of Virginia
Bachelor of Science - Organizational Management & Leadership
Bluefield University
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