- Volunteer Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Community Building
- Creative Arts
- Leading Worship and Singing
- Writing
- Research on Family, Lineage, Legacy, and Positive Psychology
- Board of Directors- AAHGS Central Texas Chapter
Darlene Davis Carroll
Houston,TX
Summary
Dynamic leader with a proven track record at USPS, adept in problem-solving and fostering teamwork. Excelled in reducing budget variances and customer complaints through meticulous attention to detail and effective conflict resolution. Skilled in empowering teams and building relationships, ensuring high levels of customer satisfaction and team performance. Great interpersonal skills, and a true creative.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Spiritual Team Leader/Prayer Minister
Lakewood Church- Joel Osteen Ministries
03.2003 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Supervisor -Retail Sales
USPS
05.1985 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Finance Supervisor
USPS
05.1985 - 01.2021
- Streamlined month-end closing procedures, reducing time spent on reconciliations and ensuring timely financial statement preparation.
- Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
- Reduced budget variances through regular monitoring of expenses and proactive identification of potential issues.
Education
Th.D., Ed.D. - Theology / Counseling Psychology
Guildford School of Theology
Greensboro, NC06-2023
Master of Arts - Christian Counseling
Imanuel Temple School of The Bible
Houston, TX05-2019
MBA - Marketing/Finance
University of Phoenix
Tempe, AZ05-2007
Bachelor of Science - Telecommunications
Texas Southern University
Houston, TX05-1984
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Relationship building
- Conflict resolution
Certification
Volunteer Chaplaincy Training Certificate
Certified/Licensed Christian Counselor- NACC
Ordained/Licensed Minister
Interests
Timeline
Spiritual Team Leader/Prayer Minister
Lakewood Church- Joel Osteen Ministries
03.2003 - 01.2023
Customer Service Supervisor -Retail Sales
USPS
05.1985 - 01.2021
Finance Supervisor
USPS
05.1985 - 01.2021
Volunteer Chaplaincy Training Certificate
Certified/Licensed Christian Counselor- NACC
Ordained/Licensed Minister
Th.D., Ed.D. - Theology / Counseling Psychology
Guildford School of Theology
Master of Arts - Christian Counseling
Imanuel Temple School of The Bible
MBA - Marketing/Finance
University of Phoenix
Bachelor of Science - Telecommunications
Texas Southern University
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