Darlene Hartzog

• Enhanced voter experience by efficiently processing registrations and verifying voter eligibility.
• Streamlined the voting process for a smoother experience by setting up, maintaining, and troubleshooting voting equipment.
• Ensured a fair election by strictly adhering to established protocols and guidelines during ballot handling.
• Supported increased voter turnout with well-organized polling stations and clear signage directing voters to appropriate areas.

• Assist doctors and counselors with distributing passes, approve visitations, scheduled outings. Accompany authorized clients to purchase personal items, travel to meetings and appointments, follow all facility processes and safety procedures necessary.
• Monitor and document client and family progress, behaviors, and assist individuals at request. Manage recorded vital data into system daily. Provide staff and team support with residents meals, medications, supplies when needed.

Behavioral Health Associate, Promoted

July 2017- October 2022

• Secured mental wellness & treatment facility for 40 adult residents. Implement techniques, develop & plan group therapy sessions. Foster supportive teams, encourage positive communication and growth.
• Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
• Participated in case reviews and treatment team meetings, providing valuable input based on direct observations of patient progress and needs at met.

• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment, routines and clear communication to support clients in their daily lives.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming, medication administration, managing accurate records of dosages and schedules for multiple clients.
• Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.