Darlene Holbrook
Woodhaven
Summary
Resourceful Healthcare Support Professional skilled in patient scheduling, Epic charting, and procedural authorizations. Efficiently manage patient interactions and maintain confidentiality, enhancing clinic operations and patient care.
Overview
14
14
years of professional experience
Work History
Charge Entry Specialist
Midwest anesthesia consultant
Ann arbor
09.2023 - Current
- Enter patient information from epic Beaumont into our PHI system so we can bill for their anesthesia from the procedure they had.
Receptionist and medical assistant
Michigan Interventional pain center
Browns town
09.2021 - 09.2023
- Checked in patient, filled and scanned paperwork, roomed patients and took blood pressure, helped in procedure room got patient on and off the table and walked back to their rooms, took out IV.
- Authorizations for procedures.
- Removed sutures and staples.
Front Desk
Michigan orthopedic specialist
Dearborn
09.2019 - 09.2021
- Checking in patients, filing patient paperwork, updating patient information in the system, scanning in patient notes, rooming patients and checking out patients when needed also scheduling appointments.
Server
Bob Evans
Woodhaven
10.2017 - 03.2019
- Serving the customers, making the customers smile and laugh, making sure the customers get the best experience at Bob Evans.
Appointment Scheduler, Switchboard operator
Molina Medical Center
Dearborn
10.2016 - 06.2017
- Schedule appointments in a timely manner, answer phones, direct calls to different departments in the clinic.
Greeter
Midwest Medical Center
Dearborn
03.2015 - 10.2016
- Welcomed patients to our clinic with a smile, Directed patients to different departments.
Server
Big Boys Restaurant
Romulus
07.2012 - 03.2015
- Greeted customers warmly, prepared orders promptly, maintained cleanliness by washing dishes and busting tables, handled carryouts, processed cash transactions.
Education
High School Diploma -
Annapolis High School
Dearborn Heights, MI06-2013
Skills
- Epic charting proficiency
- Patient scheduling
- Appointment management
- Patient rooming
- Billing and coding
- Procedure authorization
- Data entry expertise
- Document filing
- Confidentiality maintenance
- Multitasking ability
- Team collaboration
- Patient interaction skills
- Resourcefulness
- Adaptability
- Enthusiasm for learning
- Supportive assistance
Timeline
Charge Entry Specialist
Midwest anesthesia consultant
09.2023 - Current
Receptionist and medical assistant
Michigan Interventional pain center
09.2021 - 09.2023
Front Desk
Michigan orthopedic specialist
09.2019 - 09.2021
Server
Bob Evans
10.2017 - 03.2019
Appointment Scheduler, Switchboard operator
Molina Medical Center
10.2016 - 06.2017
Greeter
Midwest Medical Center
03.2015 - 10.2016
Server
Big Boys Restaurant
07.2012 - 03.2015
High School Diploma -
Annapolis High School