Olivia Tatum-Williams
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 20 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Charge Entry Specialist
Memorial Primary
05.2023 - Current
- Receives and review charge documents for accuracy and enters charges into practice management system
- Balances charge summary to tickets keyed before updating charges
- Works with A/R and payers on denials/rejections
- Extracts information from medical records, operative notes, hospital admissions, consults, progress notes and discharges
- Coordinates with front office staff on payments / billing issues
- Identifies quality issues with registration and scheduling activities
- Coordinates continuity of patient care with external healthcare organizations and facilities and referrals from primary care provider to a specialty care provider
- Participates on a team for data collections, health outcomes reporting, audits and programmatic evaluation related to patient centered medical home.
Customer Service Representative
UF Health Jacksonville
04.2017 - 05.2023
- Demonstrate basic knowledge of medical terminology and serve as a liaison between patients and medical personnel
- Proficient in the epic system; including but not limited to: patient registrations, appropriately notating patients' charts, scheduling/canceling appointments as needed
- Ensure insurance requirements are fulfilled and documented on account and secure financial arrangements prior to completing admission
- Input office charges to be further processed for department revenue
- Billing and coding for Orthopedic department
- Verify all Insurance
- CPT and ICD Diagnosis
- DME Billing
- Epic knowledge
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Cross-trained and provided backup support for organizational leadership.
Education
Certified Nursing Assistant -
Accumen
Jacksonville, FLAssociate - Science, Business Office Administration
Florida State College of Jacksonville
Jacksonville, FL03.2019
Skills
- Active Listening
- Charting Expertise
- First Aid
- Critical Thinking
- Microsoft Outlook
- Epic Systems
- DME/APR Billing
Certification
BLS-Basic Life Support
Timeline
Charge Entry Specialist
Memorial Primary
05.2023 - Current
Customer Service Representative
UF Health Jacksonville
04.2017 - 05.2023
Certified Nursing Assistant -
Accumen
Associate - Science, Business Office Administration
Florida State College of Jacksonville
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