Darlene Langen
Norfolk,VA
Summary
Accomplished Activity Director, adept in fostering community environments as well as enhancing dining experiences at Mi Casita Mexican Restaurant. Excelled in team leadership and multitasking. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Selfless Activity Director with strong talents in planning and executing daily activities and encouraging resident participation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Director
Consulate Health Care
Norfolk, VA
07.2023 - Current
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
Waitress Supervisor
Mi Casita Mexican Restaurant
Gillespie, IL
03.2021 - 07.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Server/Waitress
Canton Inn
Hillsboro, IL
01.2020 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Litchfield High School
LitchfieldCommunication - Communications
Lincoln Land Community College
Springfield, IL08.2021
Skills
- Team Leadership
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Cash Handling
- Guest Engagement
- Strong Work Ethic
- Exceptional customer service
- Safe Food Handling
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- CPR/AED Certification
Timeline
Activity Director
Consulate Health Care
07.2023 - Current
Waitress Supervisor
Mi Casita Mexican Restaurant
03.2021 - 07.2023
Server/Waitress
Canton Inn
01.2020 - 07.2023
Litchfield High School
Communication - Communications
Lincoln Land Community College