Summary
Work History
Skills
Timeline
Generic

Darlene Lorentzson

Summary

Dedicated Peer Support Specialist with strong relationship-building and organizational skills. Committed to providing emotional support and guidance to clients navigating mental health challenges.

Work History

Peer Support Specialist

South Peninsula Behavioral Health Services
Homer
2007 - 2016
  • Provided emotional support to clients experiencing mental health challenges.
  • Actively listened to clients' concerns and offered guidance when needed.
  • Documented interactions and maintained client confidentiality per regulations.
  • Assisted clients with developing healthy coping skills to manage stressors.
  • Participated in ongoing training to enhance peer support skills and knowledge.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Transported individuals safely to support meetings and medical appointments.
  • Collaborated to set goals and outline steps to achieve objectives.

Veterinary Receptionist

Homer Veterinary Clinic
Homer
2006 - 2006
  • Greeted clients and pets, providing a welcoming environment.
  • Scheduled appointments using veterinary management software efficiently.
  • Processed patient records and maintained accurate data entry.
  • Managed incoming calls and responded to client inquiries promptly.
  • Collaborated with team members to ensure smooth daily operations.
  • Processed payments from clients including cash, credit cards, and checks.
  • Filed medical records in an organized manner for easy access when needed.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.

Skills

  • Veterinary standards and procedures
  • Medication dispensing
  • Exam room preparation
  • Relationship building
  • Reception area upkeep
  • Appointment setting
  • Billing and invoicing
  • Confidentiality
  • Telephone management
  • Client check-in
  • Telephone etiquette
  • Schedule coordination
  • Client relations
  • Follow-up calls
  • Payment processing
  • File organization
  • Empathy for animals

Timeline

Peer Support Specialist

South Peninsula Behavioral Health Services
2007 - 2016

Veterinary Receptionist

Homer Veterinary Clinic
2006 - 2006

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Darlene Lorentzson