Darlene Mahoney
Warwick,RI
Summary
Healthcare professional with strong foundation in medication administration and patient care. Known for reliable teamwork, adaptability to changing needs, and results-driven approach. Expertise in maintaining accurate records, ensuring compliance with healthcare regulations, and providing compassionate support to patients. Recognized for strong communication skills and ability to work effectively in collaborative environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medication Aide
Zinnia Health
05.2022 - Current
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
Admissions Coordinator
Zinnia Health
05.2022 - Current
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Assisted in patient admission process based on federal and state laws.
Behavioral Health Specialist
Zinnia Health
05.2022 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
Receptionist
Recovery Centers of America
06.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Utilized strong communication skills when interacting with diverse clientele, ensuring clear understanding of their needs and expectations during the check-in process.
Office Manager
TRA Solutions
05.2011 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
LPN
Lincoln Technical Institute
Lincoln, RI12-2025
GED -
Somerville Center For Adult Learning
167 Holland St. Somerville MA 0214503-1991
Skills
- Problem-solving
- Glucose monitoring
- Emergency care
- Personal hygiene assistance
- Medication schedule adherence
- Patient observation
- Sound judgment
- Vital signs monitoring
- Attention to detail
- Prescription verification
- Documentation and recordkeeping
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Medication Aide
Zinnia Health
05.2022 - Current
Admissions Coordinator
Zinnia Health
05.2022 - Current
Behavioral Health Specialist
Zinnia Health
05.2022 - Current
Receptionist
Recovery Centers of America
06.2020 - 11.2021
Office Manager
TRA Solutions
05.2011 - 04.2018
LPN
Lincoln Technical Institute
GED -
Somerville Center For Adult Learning
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