Darlene McCool
Citrus Heights,CA
Summary
Proven track record of enhancing productivity and customer satisfaction at Amazon through expert packing efficiency and exceptional attention to detail. Skilled in order picking and quick learning, adept at decision-making and maintaining excellent communication. Demonstrated adaptability and teamwork at the State Of California Franchise Tax Board, streamlining processes for better outcomes. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Overview
24
24
years of professional experience
Work History
FC Associate L 1
Amazon
Sacramento, CA
11.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Selected packing materials based on size, quantity and fragility of package contents.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Office Technician
State Of California Franchise Tax Board
Sacramento, CA
03.2001 - 08.2022
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Trained new employees on company policies, procedures, and software applications for seamless integration into the team.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Certification - Pharmacy Technician
Healthstaff Institute
Santa Ana, CA04.1991
Diploma - General
Luther Burbank High School
Sacramento, CA06.1986
Skills
- Packing Efficiency
- Order Picking
- Attention to Detail
- Quick Learner
Timeline
FC Associate L 1
Amazon
11.2022 - Current
Office Technician
State Of California Franchise Tax Board
03.2001 - 08.2022
Certification - Pharmacy Technician
Healthstaff Institute
Diploma - General
Luther Burbank High School