Charmaine Toon
Garner,NC
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at Amazon. Excelled in enhancing safety protocols and inventory management, demonstrating exceptional attention to detail and teamwork. Proven track record in improving efficiency and fostering positive customer relationships. Skilled in forklift operation and effective communication.
Overview
10
10
years of professional experience
Work History
FC Associate 1, L1
Amazon
Garner
09.2022 - Current
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Compiled reports of cost factors such as labor, production and equipment.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Manager
Roses
Raleigh, NC
11.2015 - 09.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering a positive work environment.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Waitress
Waffle House
03.2015 - 11.2016
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma - General Studies
Smart Horizon Online High School
Pompano Beach, FL08.2024
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Stock replenishment
- Shipping procedures
- Workplace organization
- Barcode scanning
- Quality Control
- Shipping and receiving
- Product Packaging
- Shipment Preparation
- Forklift Operation
- Hand-Eye Coordination
- Product Inspections
- Order ticket reading
- Pick-list processing
- Box building and packing
- Item selection
- Pallet jack usage
- Inventory error correction
- Work order processing
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Time Management
- Quick Learner
- Critical Thinking
- Decision-Making
- Excellent Communication
- Heavy Lifting
- Motivated Team Player
- Safety processes and procedures
- Physical Stamina
- Cash Register Operations
- Product Inspection
- Staff Training
- Packing and shipping
- Inventory counting
- Exceptional time management skills
- Organization and Categorization
- Warehouse Operations
- Inventory Management and Planning
- Customer Relationships
- Equipment monitoring
- Dependable and reliable
- Performance Improvement
- Safety Procedures
- Materials Transport
- Inventory Audits
- Reports and Spreadsheets Generation
- Warehousing functions
- Order Fulfillment
- Relationship Building
- Shipment Processing
- Product identification
- Order Filling
- Order Processing
- Product restocking
- Merchandising and Display
- Stocking and Replenishing
- Records Updating
- Competitive Analysis
- Production line operations
- Mentoring and training
- Forklift safety and operation
- Quality grading
- Work Area Maintenance
- Data Processing
- Equipment Maintenance
- Goal Setting and Prioritization
- Sales Support
- Order documentation
- Loss Prevention
- Product picking
- Data Entry
- Records Management
- Stocking
- Shipment Receiving
- Shelving of products
- Inventory Management
- Payment Processing
- Product pricing
- Trend Monitoring
- Storage Organization
- Cleaning procedures
Timeline
FC Associate 1, L1
Amazon
09.2022 - Current
Assistant Manager
Roses
11.2015 - 09.2022
Waitress
Waffle House
03.2015 - 11.2016
High School Diploma - General Studies
Smart Horizon Online High School