Jennifer Clark
Detroit,United States
Summary
Bachelor's degree in Environmental Sciences with expertise in management, communications, and customer relations. Proven skills in identifying, documenting, analyzing, and resolving issues through the implementation of quality control and regulatory processes. Committed to completing tasks in a manner that emphasizes excellence, and effective time management. Exhibited ability to provide supportive and non-intrusive leadership to operate effectively as a member of a team or individually. Skilled in problem-solving processes using organizational and communication techniques. Computer literate with knowledge of various programs such as SAP, Word, Excel, and PowerPoint. Ambitious, and committed to accomplishing goals.
Overview
27
27
years of professional experience
Work History
FC Associate 1, L1
Amazon
Plymouth, MI, United States
09.2023 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks when necessary.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Selected packing materials based on size, quantity and fragility of package contents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Labeled boxes, carts and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pre-assembled containers to be easily selected by sortation associates.
Quality Assurance Technician
Absopure
Plymouth, MI, United States
05.2017 - 08.2021
- Conducted various quality control checks, and processed the water once it arrived from the source
- Conducted various quality control checks on the production floor to ensure that the product met both company and FDA specifications
- Placed all non-conforming products on hold for further evaluation
- Filtered and sanitized media systems
- Conveyed all mechanical issues to the maintenance department
- Collected and read various samples in order to complete micro testing
- Documented all data from testing
- Created, and canceled systems tests
- Converted and set-up water systems according to the production schedule
- Weighed, batched, monitored, and adjusted minerals into the mineral skid when needed
- Weighed, batched, monitored, and adjusted flavoring and additives into the flavor skid when needed
- Assisted with the preparation of the facilities for incoming tours and audits
- Assisted with the training of new quality staff
- Conveyed all information to incoming shift during shift change meetings
- Collaborated with various departments, and conducted all encounters professionally
Quality Inspector
Product Action International
Plymouth, MI, United States
09.2004 - 12.2006
- Investigated and organized various automotive parts to ensure that the parameters met the performance guidelines
- Contained and classified materials according to the results of the findings
- Documented and conveyed all data from the examinations
- Collaborated with various experts in the field and conducted all encounters professionally
Floor Supervisor
American Blind and Wallpaper factory
Plymouth, MI, United States
04.2002 - 01.2003
- Professionally conducted incoming and outgoing phone calls
- Resolved customer concerns and complaints by implementing the use of investigative processes and alternative solutions within company guidelines in order to satisfy the customer and the employer
- Provided assistance to other representatives handling customer concerns and complaints
- Collaborated with outside vendors to ensure customer satisfaction with orders by researching the availability of merchandise, and tracking shipment information in order to provide estimated delivery dates
Auto Parts Packager
Liberty Staffing
Detroit, MI, United States
09.2001 - 10.2001
- Packaged auto parts
- Assembled packaging materials
Phone Representative
Adecco
Livonia, MI, United States
04.2001 - 07.2001
- Professionally conducted incoming and outgoing phone calls
- Provided customer assistance by investigating and conveying information regarding medication
- Created and reviewed detailed reports of every interaction
Shift Supervisor
Little Caesars
Detroit, MI, United States
02.1999 - 11.2000
- Provided customer service
- Documented and filed payroll information
- Oversaw and maintained inventory quality control
- Prepared and served food
- Led and orchestrated the activities and employees on the shift
- Conducted the nightly closing of the facility in order to ensure the preparedness for the morning shift
Cashier Assistant
Meijer's
Northville, MI, United States
09.1997 - 11.1998
- Packaged groceries
- Retrieved and stocked merchandise
- Maintained the cleanliness of the facility
- Provided customers assistance with their purchases
- Returned shopping carts to their designated areas
Education
Bachelor of Science - Environmental Science
University of Phoenix
Detroit, MI02.2016
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Quality Control
- Product Packaging
- Shipment Preparation
- Product Inspections
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Time Management
- Quick Learner
- Critical Thinking
- Decision-Making
- Excellent Communication
- Heavy Lifting
- Safety processes and procedures
- Physical Stamina
- Warehouse Operations
- Dependable and reliable
Timeline
FC Associate 1, L1
Amazon
09.2023 - Current
Quality Assurance Technician
Absopure
05.2017 - 08.2021
Quality Inspector
Product Action International
09.2004 - 12.2006
Floor Supervisor
American Blind and Wallpaper factory
04.2002 - 01.2003
Auto Parts Packager
Liberty Staffing
09.2001 - 10.2001
Phone Representative
Adecco
04.2001 - 07.2001
Shift Supervisor
Little Caesars
02.1999 - 11.2000
Cashier Assistant
Meijer's
09.1997 - 11.1998
Bachelor of Science - Environmental Science
University of Phoenix