Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene McKee

Holland,PA

Summary

Dynamic Behavioral Intake Counselor with a proven track record at Optum Health Behavioral Solutions, enhancing client satisfaction through effective intake assessments and resource identification. Skilled in compassionate service delivery and adept with Optum systems like Iset and Linx. Achieved increased referral success rates by leveraging comprehensive research and collaboration skills.

Overview

25
25
years of professional experience

Work History

Behavioral Intake Counselor

Optum Health Behavioral Solutions
06.1999 - 08.2024
  • Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
  • Increased successful referrals to community resources through comprehensive research and collaboration
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on industry best practices and attending relevant trainings.
  • Provided follow-up support for clients after initial intake sessions, ensuring they were making progress toward their goals and addressing any concerns or challenges along the way.

Intake Supervisor

Optum Health Behavioral Solutions
06.2008 - 01.2009
  • Communicated goals and expectations to intake coordinators
  • Encouraged team development though open discussion
  • Evaluated team members on quality calls to enhance patients and providers experience
  • Contributed to company-wide initiatives aimed at improving overall service quality across various departments.
  • Monitored call volume
  • Participated in recruitment efforts, helping to select highly qualified candidates for open positions within the team.

Intake Counselor

Optum Health Behavioral Solutions
06.1999 - 04.2008
  • Utilized data-driven approaches to evaluate program success, adjusting strategies as necessary based on client outcomes and feedback.
  • Increased successful referrals to community resources
  • Supported diverse clientele by tailoring communication strategies based on individual needs, backgrounds, and preferences.

Education

Master of Science - Counseling Psychology

Chestnut Hill College
Philadelphia, PA
05.1997

Bachelor of Arts - Psychology

Immaculata University
Immaculata, PA
05.1994

Skills

  • Provide compassionate services via calls, to patients and providers
  • Develop rapport with patients to help provide a pleasant experience and positive outcome
  • Utilize resources to provide a positive outcome for patients and family members
  • Assisted clinicians and facilities with coordination of treatment, such as, psychological testing, MAT and ABA
  • Experienced with Optum systems: Iset, Linx, Citrix and CAT tool
  • Worked on dedicated accounts: Railroad, NALC, State of Ohio, PEBTF, Abbvie, Pfizer and PWC

Timeline

Intake Supervisor

Optum Health Behavioral Solutions
06.2008 - 01.2009

Behavioral Intake Counselor

Optum Health Behavioral Solutions
06.1999 - 08.2024

Intake Counselor

Optum Health Behavioral Solutions
06.1999 - 04.2008

Master of Science - Counseling Psychology

Chestnut Hill College

Bachelor of Arts - Psychology

Immaculata University
Darlene McKee