Darlene A. Minor
Bellevue,NE
Summary
Skilled [Job Title] with record of success breaking down and improving business systems. Collaborates well to test, implement, refine, and enhance systems and meet current and expected business needs. Excellent research, reporting, and communication strengths developed over [Number]-year career.
Overview
18
18
years of professional experience
Work History
Business System Analyst
Mutual Of Omaha Advisors
04.2018 - 09.2023
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Coordinate the design, testing, and generation of new management reports as business requirements dictate.
- Developed and administered documentation of projects, recommendations, and implementation procedures.
- Created and maintained standard operating procedures governing system functions and features.
- Communicate project outcomes effectively and timely to necessary parties in the business and customer areas.
- Trained business personnel in the use of systems.
- Extract data from Tableau to complete Weekly, Monthly, and Year End Production and Analysis Reports.
- Creation of map visualization using Tableau for Agency Division Offices and Regions.
Branch Office Administrator
Edward Jones
12.2017 - 03.2018
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring the availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Oversaw branch opening and closing and monitored overdrafts, wire transfers, collections, and stop payment orders.
Technical and Data Specialist
WoodmenLife
09.2005 - 10.2017
- Maintained and supported Microsoft Access databases (Subject Matter Expert).
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Optimized database performance with regular maintenance, backups, and updates to ensure smooth operations.
- Responsible for building queries to extract data from DB2 and SQL databases supporting Marketing functions.
- Created customized user interfaces using MS Access Database by developing queries, building macros, and testing all import/export functions.
- Resolved persistent technical issues through diligent troubleshooting efforts, enhancing system reliability.
- Extracts supported marketing functions and met other departments' user requirements.
- Support for annual incentive trips by the generation of invitations, itineraries, registration, surveys, and timely communications to qualifiers using Cvent.
- Provided technical expertise to associates and other external division customers as requested.
- Improved data collection methods by designing surveys, polls, and other instruments.
- Managed extensive customer data to develop "Voice of the Customer” using the Tableau dashboard.
- Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
- Provided administrative support for the Do Not Call list updates for the Sales Force, production reporting, the Client Management System, quarterly Sales PowerPoint updates
- Spearheaded multiple process improvement initiatives aimed at reducing manual workloads while preserving high levels of accuracy.
Education
Bachelor of Science Degree - Business Information Systems
Bellevue University
Bellevue, NESkills
- Microsoft Access
- Excel Functions
- Tableau
- Report Preparation
- Documentation
- Database Management
- Data Formatting
- Data Validation
- Report Writing
- Process Improvement
- Requirements Definition
- Strong Work Ethic
- Data Mapping
Timeline
Business System Analyst
Mutual Of Omaha Advisors
04.2018 - 09.2023
Branch Office Administrator
Edward Jones
12.2017 - 03.2018
Technical and Data Specialist
WoodmenLife
09.2005 - 10.2017
Bachelor of Science Degree - Business Information Systems
Bellevue University
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