Summary

Overview

Work History

Education

Skills

Languages

Interests

Timeline

DARLENE MORENO

Compton

Summary

Adaptable and bilingual professional with strong experience in customer service, team coordination, and fast-paced environments. Skilled in organizing operations, supporting diverse audiences, and delivering engaging, high-quality experiences. Passionate about working with people and known for strong communication, problem-solving, and a proactive, growth-oriented mindset. Fluent in English and Spanish, with a proven ability to build rapport, adapt quickly, and contribute meaningfully to community-centered programs.

Overview

years of professional experience

Work History

Head Cook /Coffee Barista

Mountain Heart Brewing

Basalt, CO

06.2025 - 05.2026

Maintained high kitchen sanitation and food safety standards, consistently meeting health department requirements.
Managed high-volume service while maintaining consistency, quality, and efficiency in food preparation.
Oversaw food inventory, ordering, and deliveries while verifying product quality and controlling food costs and waste.
Developed and refined menu items, accommodating dietary restrictions and incorporating customer feedback to improve satisfaction and repeat business.
Collaborated with management and front-of-house staff to enhance guest experience and designed customized menus for special events.
Trained kitchen staff to perform various preparation tasks under pressure.

Doc Holliday's Saloon and Restaurant

Glenwood Springs, CO

08.2025 - 11.2025

Prepared and served alcoholic and non-alcoholic beverages while maintaining speed and accuracy during service.
Poured and measured drinks according to standard recipes to ensure consistency and quality.
Maintained a clean, organized bar area and followed sanitation and safety guidelines.
Provided friendly and attentive customer service, creating a welcoming bar atmosphere.
Assisted with restocking bar supplies and supporting team members to maintain smooth service.

Substitute Cleaner

Romero Group

Willits, CO

03.2025 - 05.2025

Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Uphold facility appearance standards by washing windows, walls, and other surfaces as required.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Conducted routine equipment inspections to ensure proper functionality and address any maintenance issues promptly.

Assistant Manager

Oxxo

Colima, Mx

01.2024 - 02.2025

Managed cash efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Rotated merchandise and displays to feature new products and promotions. Focus on client purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Interacted well with customers to build connections and nurture relationships.
Developed and maintained strong relationships with vendors.
Conducted performance evaluations of team members while providing constructive feedback.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Junior Barista / Server

Caffè Eco

Giheung-gu, South Korea

08.2023 - 12.2023

Prepared a wide variety of coffee and espresso-based drinks with attention to quality and consistency.
Served as lead server on shift, coordinating table assignments, managing flow, and supporting team members.
Took customer orders accurately and provided personalized recommendations for food and beverage pairings.
Trained and mentored new staff in both barista techniques and service protocols.
Handled both dine-in and takeaway orders while maintaining a welcoming, upbeat environment.
Ensured café cleanliness and organization, including restocking supplies and maintaining bar equipment.
Managed opening and closing procedures, including cash handling and daily sales reports.
Assisted with drink and food prep during busy periods to ensure fast and smooth service.
Maintained high customer satisfaction by resolving issues quickly and professionally.
Promoted specials and seasonal items to increase sales and customer engagement.

Retail Cashier

C&A

Colima, Mx

02.2023 - 06.2023

Increased sales by offering advice on purchases and promoting additional products.
Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
Worked with floor team and managers to meet wide range of customer needs.
Used POS system to enter orders, process payments and issue receipts.

Kitchen Helper / Waitress Supervisor

Hotel Tesoro Manzanillo

Manzanillo, Col, Mx

12.2022 - 01.2023

Delivered attentive, friendly service in fast-paced restaurant and kitchen environments.
Took food and drink orders with accuracy and efficiency, handling high-volume shifts while maintaining professionalism.
Assisted in kitchen prep, including chopping ingredients, restocking supplies, and plating dishes to support smooth service.
Maintained a clean and organized workspace, ensuring compliance with food safety and sanitation standards.
Collaborated closely with front- and back-of-house teams to ensure a seamless guest experience.
Handled guest requests, dietary needs, and complaints calmly and professionally to ensure satisfaction.
Processed cash and credit card transactions using POS systems with speed and accuracy.
Promoted daily specials and menu items to enhance guest engagement and increase sales.
Demonstrated strong multitasking skills, balancing multiple tables, prep tasks, and customer needs under pressure.

Freelancer

Independantly Employed

05.2022 - 01.2023

Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
Trained new team members to apply best coding best practices and proper use of development tools.
Delivered personalized training sessions for clients on managing their websites, enhancing their self-sufficiency and satisfaction.
Designed and implemented SEO strategies, significantly improving clients' website visibility and search engine rankings.
Created and managed project plans, timelines and budgets.
Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

Concierge

Hotel Mar Celeste