Darlene Nguyen
Ontario,CA
Summary
License Inspector with a deep love of animals and a dedication to customer service. Excellent at juggling multiple tasks and working under pressure. With 30 years of experience in the customer service field. I also have experience working as a volunteer in the Rancho Cucamonga Animal Care And Adoption Center. Previously volunteered at Rancho Regional Veterinary Hospital, where I completed my externship program. Patient and personable, with excellent listening skills, focused on time management and a positive attitude.
Overview
22
22
years of professional experience
1
1
Certification
Work History
License Inspector
Inland Valley Humane Society
11.2018 - Current
- Confirmed information from licenses by checking IVHS database and questioning details with applicants
- Collected payment from customers, provided documentation of payment
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed customer relations and customer service through daily communication and interaction with over 100 customers daily
- Improved customer satisfaction by addressing issues and fostering timely resolution
- Offered advice and assistance to customers, paying attention to special needs
- Helped numerous customers every day by approaching conversations with positive attitude and respect
Animal Shelter Volunteer
Rancho Cucamonga Animal Care & Adoption Center
07.2017 - Current
- Provided socialization and relieved boredom and stress of living in a shelter environment by walking, playing with and tending to dogs. Recorded activity and noted any unusual behavior or medical issues
- Bottle-fed kittens in neo-natal nursery
- Cleaned kennels and animal holding areas
- Played with, petted and brushed cats to relieve anxiety while they were waiting for their forever home
- Helped work with feral/scared cats to prepare them for adoption
Veterinary Assistant Extern
Rancho Regional Veterinary
03.2018 - 05.2018
- Assisted veterinarian during medical and surgical procedures.
- Administer medications, vaccines, and treatments as instructed by veterinarian
- Positioned animals for diagnostic imaging such as x-rays
- Cleaned kennels, examination and operating rooms. Cared for animals pre-surgery, including administering anesthetics
- Cleaned, restocked and organized examination rooms
- Provided pet owners with excellent customer service and compassionate care for their pets
- Greeted customers in a pleasant manner and escorted them to examination room.
Store Manager
Sweet Mercantile Co
01.2002 - 05.2017
- Interviewed job candidates and made staffing decisions
- Reordered inventory when it dropped below predetermined level
- Generated repeat business through exceptional customer service
- Trained new employees
- Responded to customer concerns with friendly and knowledgeable service
- Mentored new sales associates to contribute to the store's positive culture
Sales Associate
Maust's Family Farms
02.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Veterinary Assistant Program Certificate of Completion - Vocational Veterinary Assistant Certification Program
Animal Behavior College (ABC), Inc.
Valencia, CA, 2018
High School Diploma -
Chaffey High School
Ontario, CA1988
Skills
- Animal CPR/First Aid certified
- Excellent customer service skills
- Compassionate
- Animal vaccinations
- Exceptional communication skills
- Proficient in time management
- Patient
- Interpersonal communication
- Professional telephone demeanor
- Good listening skills
Certification
-Veterinary Assistant Program Certificate
Timeline
Sales Associate
Maust's Family Farms
02.2023 - Current
License Inspector
Inland Valley Humane Society
11.2018 - Current
Veterinary Assistant Extern
Rancho Regional Veterinary
03.2018 - 05.2018
Animal Shelter Volunteer
Rancho Cucamonga Animal Care & Adoption Center
07.2017 - Current
Store Manager
Sweet Mercantile Co
01.2002 - 05.2017
Veterinary Assistant Program Certificate of Completion - Vocational Veterinary Assistant Certification Program
Animal Behavior College (ABC), Inc.
High School Diploma -
Chaffey High School
-Veterinary Assistant Program Certificate
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