Darlene Nokes-Dobbs
Memphis,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Notary Public
State of Tennessee
Memphis, TN
01.2024 - Current
- Notarized settlement releases and other legal documents within the law firm.
Receptionist
Reaves Law Firm
Memphis, United States
05.2022 - 04.2025
- Responsible for calendaring, inventory, ordering supplies and other essentials, answering various calls, working as support for all office departments, greeting current and potential clients and visitors. Notarizing Documents, and collecting and sorting the mail.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Answered and directed incoming calls using multi-line telephone system.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated daily log book with information about visitors entering the premises.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Merchandising Associate
SAS Retail Services
Memphis, United States
02.2022 - 04.2022
- Making sure various new release Books and magazines are placed on the sales floor display and completing revisions
- Merchandising various items in the grocery sales department
- Organized product displays to attract customers and increase sales.
- Inspected incoming shipments for accuracy in quantity, quality, size, color, as per company standards.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Communicated and coordinated planogram execution with store management.
Account Support Representative
DISH NETWORK -WFH
Englewood, United States
04.2021 - 03.2022
- In this role, work is performed remotely and that requires the reception of a high volume of inbound calls from customers about billing and television issues
- Serve as an information resource for billing, programming, and troubleshooting questions, including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Performed data entry tasks to update customer records in the system.
Caseworker
MAXIMUS Shelby County Child Support Services
Memphis, United States
04.2018 - 04.2021
- My duties in this position is to provide case management services to a case load of child support cases and to apply my knowledge of the policies, procedures, and state and federal regulations for the purpose of progressing cases through the administrative and legal system
- Establish and enforce child support orders
- Conduct research to locate non-custodial parents
- Research and review records to gather information vital to cases
- Educate customers on the process and their options and respond to customer inquiries
- Verify existing data on an automated child support system
Retail Sales Associate
Amy's Hallmark Shop
Memphis, United States
09.2017 - 05.2018
- Greeting and assisting customers, Operating the cash register, processing purchases, stocking merchandise, and answering the phone
Sales Merchandiser
Anderson Merchandisers
Plano, United States
05.2016 - 06.2017
- Build displays and PDQ's
- Using Dash-Ex on an iPhone device
- Installing demo software on various computers
- Conducting, Audits and surveys on different items in several stores
- Making sure various new release Books, DVDs, and Music is placed on the sales floor
Hostess/Cashier and Spa Front Desk Receptionist
Caesars Entertainment
Robinsonville, United States
06.2012 - 06.2014
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Learned, referenced, and applied product knowledge information
- Built long-term customer relationships and advised customers on purchases and promotions
- Politely assisted customers in person and via telephone
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted numerous visitors, including VIPs, vendors, and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
- Anticipated spa and salon guest concerns and addressed them immediately
- Followed the pre-assigned opening and closing procedures for each spa station
- Consistently followed all required protocols for scheduling spa appointments
- Maintained a solid knowledge base of all spa and resort products and services
- Maintained expert knowledge and awareness of spa appointment availability
- Communicated any relevant schedule changes to the spa supervisor
- Resolved guest complaints quickly, effectively, and tactfully
- Received customer payments
- Greeted customers promptly
- Assisted with guest inquiries, take-out orders, and restaurant cleanliness
- Consistently provided professional, friendly, and engaging service
- Quickly recorded transactions in MICROS system to deliver prompt service
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Greeted customers promptly
- Received customer payments
- Processed customer returns
- Collected and stored coupons
Education
Master of Science - Exercise Science and Health Promotion
California University of Pennsylvania
California, Pennsylvania, United States12-2011
Bachelor of Arts - Organizational Management
Ashford University
Clinton, Iowa, United States05-2010
Associate of Applied Science - Paralegal Studies
Kaplan University
Davenport, Iowa, United States12-2004
Certificate - Cosmetology
Coahoma Community College
Clarksdale, Mississippi, United States07-1999
Skills
- Account Support
- Customer service
- Document notarization
- Legal compliance
- Inventory management
- Confidentiality maintenance
- Attention to detail
- Telephone etiquette
- Oath administration
- Mail handling
- Active listening
- Interpersonal skills
- Mobile notary services
- Greeting
- Multi-line phone system
- Federal Regulations
- Front Desk
- Receptionist
- Calendaring
- Billing
- Closing
- Retail
- Sales Associate
- Sales Department
- Sales floor
- Time management
- Outbound calling
- Customer inquiries
- Custodial
- Stocking
- Ordering
- Inventory
- Scheduling
- Case Management
- Paralegal
- Merchandising
- Point of Sale
- Retail Marketing
- Cashier
- Audits
- Payments
- Medical terminology
- Data collection
- iPhone
- Collection
- Documentation
- Writing Skills
- Microsoft Excel
- Microsoft Office 365
Certification
State of Tennessee Notary Public
Awards
Most Congenial, Friendly attitude and service with a smile, always.
Languages
English, Fluent
Work Authorization - Authorized Countries
United States
References
References available upon request.
Timeline
Notary Public
State of Tennessee
01.2024 - Current
Receptionist
Reaves Law Firm
05.2022 - 04.2025
Merchandising Associate
SAS Retail Services
02.2022 - 04.2022
Account Support Representative
DISH NETWORK -WFH
04.2021 - 03.2022
Caseworker
MAXIMUS Shelby County Child Support Services
04.2018 - 04.2021
Retail Sales Associate
Amy's Hallmark Shop
09.2017 - 05.2018
Sales Merchandiser
Anderson Merchandisers
05.2016 - 06.2017
Hostess/Cashier and Spa Front Desk Receptionist
Caesars Entertainment
06.2012 - 06.2014
Master of Science - Exercise Science and Health Promotion
California University of Pennsylvania
Bachelor of Arts - Organizational Management
Ashford University
Associate of Applied Science - Paralegal Studies
Kaplan University
Certificate - Cosmetology
Coahoma Community College
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