Darlene Palmer-Boyer
Bayville,NJ
Summary
Detail-oriented professional with over 9 years of experience in customer service roles. Expertise in cash processing and staff training, driving operational efficiency and delivering exceptional service. Proven track record of enhancing customer satisfaction and team performance through effective management of inquiries and training initiatives.
Overview
11
11
years of professional experience
Work History
Cashier/Receptionist Assistant
Lester Glenn Auto Group
Toms River, New Jersey
10.2016 - Current
- Processed customer transactions at busy auto dealership, contributing to smooth operations.
- Handled cash, credit, and debit payments accurately during daily operations.
- Maintained organized checkout area to improve customer experience and service efficiency.
- Assisted customers with product inquiries and service recommendations promptly.
- Addressed customer concerns and resolved issues to maintain satisfaction levels.
- Trained new cashiers on procedures and company policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks as determined by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Personalized service for each customer, enhancing overall satisfaction levels.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming calls and routed inquiries to relevant staff members.
- Scheduled appointments for service and sales consultations efficiently.
- Processed customer paperwork and ensured accurate data entry in systems.
- Handled customer complaints with professionalism and empathy promptly.
- Greeted customers and visitors in a professional manner.
- Responded to customer inquiries via phone or email promptly and courteously.
- Answered incoming calls and routed to appropriate personnel.
- Handled confidential information with discretion and professionalism.
- Greeted customers, delivery persons and official representatives.
- Performed data entry tasks into various software systems accurately and quickly.
- Managed office supplies inventory and reordered when necessary.
- Obtained and processed payments from clients for products and services.
- Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
- Provided administrative support to the receptionist.
- Prepared documents such as invoices, reports, memos, letters, financial statements.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assisted with onboarding of new employees by providing orientation information and support.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Administrative Assistant
Dicks Sporing Goods
Bricktown, NJ
10.2015 - Current
- Coordinated office operations, optimized filing systems to enhance accessibility and maintained confidentiality.
- Managed scheduling and organized meetings for team members, ensuring seamless communication.
- Implemented office procedures to streamline interdepartmental communication, facilitating smoother collaboration.
- Maintained precise records of employee attendance and time-off requests to ensure accountability.
- Supported training efforts by preparing onboarding materials for new staff members.
- Greeted visitors professionally, responding to inquiries and directing them appropriately.
- Created travel arrangements, communicated details to relevant personnel for organized logistics.
- Processed customer inquiries, delivering exceptional service and accurate information support.
Education
Some College (No Degree) - Liberal Arts and Sciences
Henderson State University
Arkadelphia, ARSome College (No Degree) - Liberal Arts And Sciences
Brookdale Community College
Lincroft, NJSkills
- Point of sale operation
- Cash handling
- Payment processing
- Order fulfillment
- Inventory management
- Customer service
- Sales management
- Relationship management
- Merchandising techniques
- Administrative support
- Records management
- Staff training
- Time management
- Reliability and punctuality
- Professionalism and courtesy
- Communication skills
- Credit processing
Timeline
Cashier/Receptionist Assistant
Lester Glenn Auto Group
10.2016 - Current
Administrative Assistant
Dicks Sporing Goods
10.2015 - Current
Some College (No Degree) - Liberal Arts and Sciences
Henderson State University
Some College (No Degree) - Liberal Arts And Sciences
Brookdale Community College