Darlene Polecek
Parma,Ohio
Summary
Dynamic XDT Supervisor/Check-in Agent with a proven track record at Professional Delivery Providers/ Retail Direct, excelling in customer service and team leadership. Expert in Warehouse Management Systems and adept at fostering client relationships, highlighted by a courteous demeanor. Achieved significant improvements in operational efficiency through effective team supervision and inventory management.
Overview
4
4
years of professional experience
Work History
XDT Supervisor/Check-in Agent
Professional Delivery Providers/ Retail Direct
Twinsburg , Ohio
09.2020 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Directed and supervised a team of 10-15 employees in daily operations.
- Cross-trained on Blue Yonder systems.
- Worked with cross-functional teams to achieve goals.
- Lane verification is conducted to ensure accurate loads are staged for delivery teams.
- Processed returns to vendors and maintained accurate records of all returned items.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
Education
High School Diploma -
West Tech High School/Harvey HS
Cleveland, OH07-1988
Skills
- Inventory reporting
- Stock replenishment
- Warehouse Management Systems
- Microsoft PowerPoint, Excel, and Word
- Warehousing functions
- Courteous demeanor
- Spreadsheets
- Escalation management
- Adaptive team player
- Receiving support
- Research
Accomplishments
- September 2024 Employee of the Month at PDP
Timeline
XDT Supervisor/Check-in Agent
Professional Delivery Providers/ Retail Direct
09.2020 - Current
High School Diploma -
West Tech High School/Harvey HS
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