Joshua Diaz

• Organized and maintained an up-to-date inventory of all cannabis products on display.
• Conducted periodic inventories and physical counts of product supplies.
• Performed regular cycle counts to ensure accuracy of inventory records.
• Coordinated with vendors to ensure timely delivery of goods.
• Investigated discrepancies between physical count and computer records.
• Delegated tasks among team members according to their strengths and abilities.
• Implemented cost-saving initiatives that improved efficiency without compromising quality.
• Provided guidance and support to team members when needed.
• Interacted with customers regularly to ensure their needs were met.
• Developed strategies to increase customer satisfaction ratings.
• Reviewed daily sales reports to identify areas of improvement.
• Operated cash register to process customer transactions accurately and efficiently.
• Conducted quality control checks on all incoming shipments of cannabis products.
• Processed orders from online customers quickly and accurately while ensuring that all information was accurate before shipment.
• Served as a point of contact between customers and other departments within the organization when needed.
• Collaborated with management to develop creative ways to increase sales and promote cannabis products.
• Assisted with stocking shelves with new product arrivals and restocking existing items.
• Participated actively in team meetings discussing strategies for improving customer experience.
• Resolved customer complaints in a professional manner while exceeding their expectations.
• Maintained cleanliness in the retail store area by dusting shelves, sweeping floors, emptying trash cans.

• Reviewed technical manuals and other documents related to product operation and maintenance requirements.
• Greeted customers in a courteous and professional manner upon arrival at destination sites.
• Assisted with loading and unloading medical supplies when needed at various healthcare locations.
• Utilized GPS navigation systems to locate addresses for delivery destinations.
• Notified management of any issues encountered during delivery runs such as damaged goods or incorrect orders.
• Adhered to assigned routes and schedules for delivery of goods.
• Maintained records of deliveries, pickups, and inventories.
• Completed paperwork related to completed deliveries accurately and legibly.
• Provided technical assistance in maintaining medical equipment such as wheelchairs, beds, and stretchers.etc

Showing up to the dock and getting the truck ready to deliver. Drive route and deliver packages ina timely manner.

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Managed book of business worth $[Amount] across [Number] accounts.
• Developed highly profitable pipeline based on multiple sales penetration techniques.

• Trained and managed associates in customer service and sales techniques.
• Answered questions about store policies and addressed customer concerns.
• Coached team on effective upselling and cross-selling methods.
• Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Approved regular payroll submissions for employees.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.

• Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
• Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
• Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
• Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
• Organized games according to corporate plans for regular displays and special promotions.
• Provided retail assistance, finalizing and processing customer purchases for games across major system types.
• Tested consoles in order to provide complete information to customers.
• Assisted customers with locating desired games.
• Answered product questions, offering troubleshooting and advice before and after purchase.
• Recommended gaming merchandise and accessories based on custom requirements.