Sabrina Salazar
Glendale,USA
Summary
Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Agent in Charge
Zen Leaf
11.2023 - Current
- Agent In Charge - June 2024
- Educate advisors on POS procedures in accordance with AZDHS, following HIPPA protocols
- Tracking in house cash/change
- Verify and count deposit along with register cash then document the information in various shared Excel sheets
- Establishing positive culture amongst employees/patients during shift
- Complete inventory aging and count reports for updated product
- Manage purchasing orders and inputting invoices in system
- Cannabis Advisor-November 2023-June 2024
- In compliance using POS procedures, following HIPPA guidelines, scanning individual products, properly labeling with purchase labels
- Implementing and sharing knowledge with customer service for all patient
- Cleanliness and organized work area for patients
- Stocking physical products and demonstrating teamwork
Team Member/Assistant Manager
Planet Fitness
04.2022 - 11.2023
- April 2023- Promoted to Assistant manager
- Responsible for recruiting and training team members
- Uphold inclusive and non-judgmental atmosphere
- Supervise gym floor ensuring a welcoming environment
- Scheduling, and assisting staff
- Demonstrate top customer service and resolve member issues or concerns
- Team Member-April 2022
- Maintaining and sanitizing gym floor, equipment and locker room
- Daily vacuuming, mopping, dusting, attention to detail
- Training new hires
- Providing friendly and helpful customer service to members
- Assisting new members joining club, giving tours, and inputing personal information in POS
- Handling front desk duties ex. answering phones, POS transactions
Customer Support Specialist
Wells Fargo
11.2020 - 08.2021
- In charge of creating team meetings improve everyday processes
- Verifying card holders personal information
- Completing payments, balance transfers, cash advances to credit cards
- Showing empathy, addressing and problem solving card holders concerns about credit card
Outbound Sales Representative
TTEC Call Center
07.2018 - 06.2019
- Responsible for incoming chats via T-mobile, interact with customer through online live chat.
- My duties include calling the customer and going over all the information provided and completed a credit check.
- My role is to welcome customers to the T-mobile company and sign them up with a phone service and any other retail items they request, verify all information with customer.
- I complete my sales to a disposition to alert company of new customers in the system to complete the switch of their cellular service.
Outreach Specialist
CIOX Health
01.2018 - 07.2018
- Responsible for processing all medical record requests(ROI)
- Validating requests and authorizations for release of medical information according to company procedures and HIPAA guidelines
- Making calls to medical facilities to retrieve patient medical records on behalf of insurance companies
- May 2018 OnDemand Special Projects - duties included:
- Making calls to medical facilities on behalf of Attorney offices, Workers Comp insurances, and Audits
- Validating requests, authorizations, certifications/affidavit for release of medical information according to company procedures and HIPAA guidelines
- Responsible for processing all medical and billing record requests(ROI)
Education
High School diploma - undefined
Peoria Accelerated High School
Skills
- Project management
- POS
- Cash register (6 years)
- Analysis skills
- Data entry
- Agile
- Cash handling
- Management (7 years)
- SharePoint
- Organizational skills
- Sales
- Microsoft Outlook
- Supervising experience
- Time Management (10 years)
- Customer Service (10 years)
- Schedule management (7 years)
- Microsoft Office (10 years)
- Phone etiquette
Certification
Driver's License
Timeline
Agent in Charge
Zen Leaf
11.2023 - Current
Team Member/Assistant Manager
Planet Fitness
04.2022 - 11.2023
Customer Support Specialist
Wells Fargo
11.2020 - 08.2021
Outbound Sales Representative
TTEC Call Center
07.2018 - 06.2019
Outreach Specialist
CIOX Health
01.2018 - 07.2018
High School diploma - undefined
Peoria Accelerated High School
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