Summary
Overview
Work History
Education
Skills
References
Timeline
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Danica Blake

Lake Zurich,United States

Summary

Reliable human that quickly masters new concepts and skills. Team-oriented and goal-focused, I am passionate about truly helping those I come into contact with and creating a comfortable experience for them, no matter the setting.

Overview

1
1
year of professional experience

Work History

Agent in Charge

Spark'd Dispensary
Hoffman Estates, IL
12.2023 - Current
  • Efficiently managed a team of people while operating within all state regulations.
  • Grew quickly within the company to further positively impact the culture.
  • Consistently brought new ideas to the table and fulfilled the vision they upheld.
  • Developed and used incredible conflict resolution skills with ease.
  • Performed administrative tasks like data entry, paperwork filing, updating online databases and preparing complex reports.
  • Kept accurate records of customer interactions and transactions, as well as detailed business records.
  • Maintained the online storefront, online coupons and sales.
  • Stocked inventory with a clear mindset based on the needs of the store.
  • Handled cash procedures including deposits and ATM servicing.

Budtender

Spark'd Dispensary
Hoffman Estates, IL
12.2022 - 12.2023
  • Developed a community of regulars customers, building real relationships & brand loyalty.
  • Mastered new point of sale systems to handle transactions accurately and efficiently.
  • Excelled in an unknown industry.
  • Maintained knowledge of current cannabis climate in Illinois, and the laws that apply.
  • Educated customers on responsible consumption practices like dosage and safe storage.
  • Provided excellent customer service with true care and dedication to the knowledge shared.
  • Accurately filled hundreds of orders per day.
  • Participated in team meetings to discuss sales goals, strategies and growth.
  • Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.

Barista

Starbucks
Mundelein, United States
  • Managed hundreds of customers daily with efficient, levelheaded customer service
  • Quickly learned and memorized a diverse menu
  • Maintained an organized, joyful workspace
  • Genuinely cared for the customers, took the time to explain the menu and have customers leave satisfied
  • Cleaned & sanitized service areas to comply with health protocol and safety standards
  • Personalized the customer experience by memorizing regular faces in the store
  • Addressed and resolved customer concerns with empathy.

Beauty Advisor

Sally Beauty
Muncie, IN
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Drove and exceeded sales goals by providing a personalized experience based on customer needs
  • Sold merchandise based on product knowledge and specific client preferences
  • Displayed merchandise to present visually appealing arrangements
  • Made customers feel relaxed and comfortable with the shopping process

Education

Associate of Arts - Communications

Ball State University
Muncie, IN

Skills

  • Team Management
  • Relationship Building
  • Calm Under Pressure
  • Speedy and Efficient
  • Schedule Management
  • Detail-Oriented
  • Active Listener
  • Customer Retention
  • Marketing Management

References

References available upon request.

Timeline

Agent in Charge

Spark'd Dispensary
12.2023 - Current

Budtender

Spark'd Dispensary
12.2022 - 12.2023

Barista

Starbucks

Beauty Advisor

Sally Beauty

Associate of Arts - Communications

Ball State University

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Danica Blake