Darlene Rodriguez-Vazquez
Jacksonville,FL
Summary
Experienced in a fast-paced analytical environment with strong research and data interpretation skills. Proven ability to conduct market assessments and identify trends for strategic decision-making. Seeking a new challenge to leverage analytical expertise and contribute to a dynamic team.
Overview
13
13
years of professional experience
Work History
Technical Designer
Venus Fashion
03.2023 - Current
- Own all Ready to Wear tops (50-80 styles per season)
- Improved company grading from XS-3X
- Maintain lines of communication with oversea Vendors to ensure quality and timely results
- Enhanced product functionality by collaborating with cross-functional teams to develop innovative technical solutions and meet deadlines
- Ran and analyzed returns data in order to improve product and reduce returns
- Studied market product to improve company construction and quality
- Introduced to Browzwear and CLO 3D softwear
Assistant/Associate Technical Designer
Venus Fashion
10.2019 - 03.2023
- Owned coverups and sleep wear from Proto - Top of Production
- Conducted Live Fittings for fit improvements
- Collaborated with Pattern Maker to ensure corrections were properly implemented
- Communicated corrections through PLM to overseas vendors to maintain deadlines and improve fit
Swim Design and QA Intern
Venus Fashion
06.2018 - 10.2019
- Logged and measured all samples to be fit by the Technical Design Team
- Set up fitting room for live fittings
- Analyzed return reports for monthly QA meetings
- Set up Monthly Market Day meeting to review new product being launched.
Home Loan Servicing Specialist
Ditch Financial
01.2018 - 06.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
Ecommerce Specialist
Venus Fashion
03.2012 - 01.2018
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Summarized any changes in customer accounts
- Navigate seamlessly in between 2-3 different systems in order to ensure customer satisfaction in a timely manner
- Communicated with management when customer issues escalated and worked to find resolutions.
- Processed all mail orders; handling both check and cash transactions.
Education
Diploma -
Terry Parker High School
06.2011
Skills
- Adobe Cloud Proficient
- Product Design
- Excel
- Word
- Multitasker
- Fully Bilingual in English and Spanish
- Design research
- Problem resolution
- Computer proficiency
- Mathematically Adept
- Attention to detail
- Project management
- Information gathering
- Critical thinking
- Process improvements
Timeline
Technical Designer
Venus Fashion
03.2023 - Current
Assistant/Associate Technical Designer
Venus Fashion
10.2019 - 03.2023
Swim Design and QA Intern
Venus Fashion
06.2018 - 10.2019
Home Loan Servicing Specialist
Ditch Financial
01.2018 - 06.2018
Ecommerce Specialist
Venus Fashion
03.2012 - 01.2018
Diploma -
Terry Parker High School
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