Darlene Solorio
Santa Ana,CA
Summary
A skilled and effective individual with a proven history in Customer Service. Strong communication skills and team player on resolving and reducing customer complaints and meeting client satisfaction.
Overview
12
12
years of professional experience
Work History
Daycare Assistant
Patty's Tiny ToTs
10.2022 - 03.2025
- Assisted in daily care routines, ensuring a nurturing environment for children.
- Implemented age-appropriate educational activities to promote cognitive development.
- Enhanced safety protocols, maintaining a secure environment for all attendees.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
Sales and Customer Service Associate
UPS Retail Store
06.2022 - 09.2022
- Deliver a high level of customer service to walk-in customers and telephone inquiries.
- Take ownership of the customer’s shipping needs and offer viable solutions.
- Continuously practice good listening skills with customers and UPS store team members and leadership.
Customer Service Representative
Irvine BMW
08.2020 - 08.2021
- Answer inbound guest calls in a high-volume call center.
- Address guest inquiries and needs, using a combination of soft skills, problem solving, available tools, and knowledge of company products and policies.
- Timely follow-up with guests on that requires additional research.
- Maintain a high level of customer satisfaction.
Customer Service Coordinator
Huntington Beach Ford
09.2019 - 03.2020
- Answering inbound and outbound calls to customers.
- Setting up service appointments.
- Keep accurate records of customers interactions, orders placed over the phone and returns called in.
- Providing excellent customer service and responding promptly to customer needs.
BDC Service Coordinator
Penske Automotive Group
08.2017 - 05.2019
- Answering about 60+ inbound calls, while making outbound calls.
- Transferring incoming calls to correct department.
- Making Service appointments for 8 different car dealerships.
- Check daily for stock retail.
- Check for recalls on any vehicles as well as warranty's.
Customer Service Representative
Crevier BMW
05.2013 - 08.2017
- Answering inbound and outbound calls to customers.
- Setting up service appointments.
- Providing excellent customer service and responding promptly to customer needs.
Education
High School Diploma -
Orange County Department of Education
Orange, CASkills
- Proficient with MS Office Suite (Outlook, Word, Excel)
- Fluency in Spanish
- Ability to work independently
- Time management
- Diligence
- Follow-up
- Organizational skills
- Strong planning skills
Timeline
Daycare Assistant
Patty's Tiny ToTs
10.2022 - 03.2025
Sales and Customer Service Associate
UPS Retail Store
06.2022 - 09.2022
Customer Service Representative
Irvine BMW
08.2020 - 08.2021
Customer Service Coordinator
Huntington Beach Ford
09.2019 - 03.2020
BDC Service Coordinator
Penske Automotive Group
08.2017 - 05.2019
Customer Service Representative
Crevier BMW
05.2013 - 08.2017
High School Diploma -
Orange County Department of Education