Darlene Stanage
Yankton,SD
Summary
Dynamic professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster positive relationships. Skilled in multitasking and maintaining health and safety standards, while promoting social development in childcare settings. Committed to achieving results through effective communication and adaptability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Daycare Provider
Self-employed
04.2017 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Introduced children to educational games and activities to boost learning.
Cashier
Walmart
07.2020 - 2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Vision Center Manager
Walmart.com
03.2013 - 03.2017
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
- Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
- Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
Pharmacy Technician
Walmart
09.2003 - 2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Wynot High School
Wynot, NESkills
- Childcare
- Teamwork
- Multitasking Abilities
- Excellent communication
- Friendly and respectful
- Adaptability and flexibility
- Health and safety
- Social development
Timeline
Cashier
Walmart
07.2020 - 2024
Daycare Provider
Self-employed
04.2017 - Current
Vision Center Manager
Walmart.com
03.2013 - 03.2017
Pharmacy Technician
Walmart
09.2003 - 2013
High School Diploma -
Wynot High School