DARLENE THERMIDOR
KENT,UNITED STATES
Summary
Customer-focused professional with experience in front desk operations, guest services, scheduling, and administrative support. Known for strong communication, problem-solving, and creating welcoming environments for clients and guests. Brings a background in customer service, behavioral support, and team collaboration to ensure smooth daily operations and positive first impressions.
Overview
4
4
years of professional experience
Work History
SERVER
pinstripes
09.2024 - Current
- Deliver high-quality guest service in a fast-paced environment, ensuring a positive and welcoming experience for all guests
- Manage multiple tables while maintaining accuracy, professionalism, and attention to detail
- Handle guest questions, concerns, and special requests with calm and effective communication
- Collaborate with team members to ensure smooth service flow and timely guest support
RESIDENT SUPERVISOR
oriana house
01.2023 - 03.2024
- Supervise residents, maintain safety protocols, and manage daily operations. Implement conflict resolution strategies, reducing incidents substantially.
- Foster positive environment through team-building initiatives. Coordinate with staff to ensure smooth transitions between shifts and resident care.
- Develop and implement new resident engagement programs, enhancing overall satisfaction. Streamline documentation processes for improved efficiency.
- Achieve high compliance rates in resident monitoring. Consistently meet or exceed facility performance metrics for safety and resident well-being.
- Not allowed to tell address
BEHAVIOR TECHNICIAN
wolf phram autism
07.2022 - 07.2023
- Implemented personalized behavior interventions for autistic children, fostering skill development and social integration. Collaborated with families to ensure consistent care.
- Conducted detailed assessments of client progress, utilizing data-driven approaches to refine treatment strategies and optimize outcomes for individuals with autism.
- Achieved substantial improvements in clients' behavioral patterns and life skills through consistent application of evidence-based ABA techniques.
Education
Bachelor of Science - PSYCHOLOGY MINOR IN HR
Kent State University
kent, ohio05.2025
Skills
- Customer & Guest Service
- Front Desk Operations
- Scheduling & Appointment Coordination
- Phone & In-Person Communication
- Conflict Resolution
- Time Management
- Attention to Detail
- Administrative Support
- Professional Etiquette
Timeline
SERVER
pinstripes
09.2024 - Current
RESIDENT SUPERVISOR
oriana house
01.2023 - 03.2024
BEHAVIOR TECHNICIAN
wolf phram autism
07.2022 - 07.2023
Bachelor of Science - PSYCHOLOGY MINOR IN HR
Kent State University