Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Darlene Viera

Flower Mound,TX

Summary

Analytical Operations, Maintenance, and Program Manager with 10+ years of experience in the military, high-paced manufacturing, aviation, and maintenance environments, specializing in process improvements, team development, and equipment maintenance. Proven track record in managing large teams, ensuring adherence to safety regulations, and optimizing production schedules. Adept at implementing training programs and managing budgets to meet organizational goals while reducing costs. Skilled in cross-functional coordination and problem-solving to enhance operational efficiency and achieve high-quality outcomes. Successful collaboration with all levels of internal and external teams to ensure success.

Overview

18
18
years of professional experience

Work History

RME Change Management/PMO Intake Program Manager

Amazon
01.2023 - 04.2024
  • Managed all PMO Intake for North America, ensuring all change/pilot requests had sufficient information prior to transferring to the execution teams
  • Processed 1,400+ requests annually that directly supported multiple business types in initiative and change requests, the highest on the team, coordinating with internal and external teams to ensure customer success
  • Successfully transitioned my Business Unit to a different platform and saved 18% labor cost by adding a critical step to the AMZL change process.

RME Area Maintenance Manager

CBRE/ Amazon
05.2020 - 12.2022
  • Managed equipment and building maintenance for up to 6 Amazon delivery stations and 15-27 technicians across all shifts
  • Successfully performed HR staffing responsibilities including requisitioning, interviewing, laptop set up, I9 verification, explanation and set up of provided benefits, and timecard input/corrections and approval
  • Certified OSHA 10 to successfully launch 6 AMZL Delivery Stations on time (3 scheduled for the same day), including the IOQ process, and holding the General Contractor accountable for deficiencies/red tags found during inspection
  • Managed the building and asset maintenance of these sites, ensured the PM overall completion rate stayed above 98%, Crit 1-3 PM backlog was less than 5 days, and Inventory Health Score averaged 99% for all sites combined
  • Closed 100% of Amazon’s Network Safety Actions prior to due date, achieved 100% completion rate for required monthly training, and 0 recordable or lost time incidents
  • Conducted weekly and monthly safety audits of buildings, work areas, and work observations
  • Reduced training hours by 77% on the required Base Building Maintenance program, which affected Amazon AMZL maintenance technicians nationwide
  • The report I submitted highlighted the significant miscalculation in estimated training hours and resulted in a subsequent overhaul of the program
  • Made changes in policy to safely increase efficiency of techs by procuring the WAV, making equipment modifications, and creating an AMZL safety team for DFW area that met monthly for updates on projects to improve safety at their sites
  • Pushed for and oversaw a $3 million roof replacement project at one of my sites
  • Coordinated boom lift training for all 68 AMZL techs in DFW area in anticipation of immediate need on in-house PMs
  • Coordinated four 12-hour shutdowns conducted in the same month at different sites for electrical equipment retrofit project.

Career Break

01.2006 - 05.2020
  • I raised and homeschooled my three children, and additionally coached soccer, led Scouts, taught Sunday school, volunteered at my church, and tutored other children.

Education

Bachelor of Science - Aeronautical Engineering Technology

Arizona State University

Aviator Qualification Course - CH-47D

Texas National Guard

Aviation Officer Basic Course - Initial Entry Rotary Wing, UH-1

U.S. Army

Skills

  • Effective Leadership
  • Interdepartmental Coordination
  • Equipment Install Repair Maintenance
  • Root Cause Analysis Corrective Actions
  • Planning Implementation
  • Strong Verbal and Written Skills
  • Microsoft OfficeCMMSAsana Proficient
  • Safety Performance Quality Prioritization
  • Budget Experience
  • Goal Oriented and Data Driven

Personal Information

Title: Operations, Maintenance, and Change Management Program Manager

Timeline

RME Change Management/PMO Intake Program Manager

Amazon
01.2023 - 04.2024

RME Area Maintenance Manager

CBRE/ Amazon
05.2020 - 12.2022

Career Break

01.2006 - 05.2020

Bachelor of Science - Aeronautical Engineering Technology

Arizona State University

Aviator Qualification Course - CH-47D

Texas National Guard

Aviation Officer Basic Course - Initial Entry Rotary Wing, UH-1

U.S. Army

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Darlene Viera