Darlene Waller
New York
Summary
Seasoned professional with 15 years of customer service and sales experience, seeking a Sales Rep role. Skilled in building customer relationships, resolving issues, and maintaining product knowledge from tenure at Conduent and TJ Maxx. Proven ability to manage high call volumes and deliver exceptional service.
Overview
17
17
years of professional experience
Work History
Scanner Operator
Board Of Elections In The City Of New York
11.2008 - Current
- Ensure smooth operation of scanning equipment by meticulously clearing paper jams and safeguarding against component damage.
- Uphold stringent quality control protocols for scanned documents, ensuring adherence to precise scanning specifications.
- Troubleshoot and address technical malfunctions with scanning devices, offering timely assistance to colleagues experiencing difficulties with hardware or software.
CSR
Conduent
05.2022 - 02.2024
- Managed high-volume call flow, effectively addressing and resolving customer inquiries for 80+ daily calls.
- Enhanced customer satisfaction by fostering strong relationships and delivering tailored product recommendations.
- Conducted meticulous record-keeping of customer interactions, feedback, and transaction details, ensuring accuracy and consistency.
- Contributed to team efforts in refining customer service protocols and collaborated on resolving intricate account-related challenges.
Sales Associate
TJ Maxx, TJX Companies
01.2017 - 08.2020
- Delivered comprehensive product knowledge to inform customer purchases, ensuring clarity on pricing and service options.
- Addressed and resolved customer complaints with professionalism, enhancing customer satisfaction and loyalty.
- Assisted with merchandise selection by offering tailored advice on sizing and styling, contributing to a positive shopping experience.
Education
High School Diploma - undefined
Frederick Douglass Academy Iii Secondary School
New York06.2002
Skills
- Pattern Recognition
- Accuracy and Precision
- Information Gathering
- Analytical Mindset
- Complaint Handling
- Call Management
- Data Entry – 30 WPM
- Inbound and Outbound Calling
- Account Updating
Timeline
CSR
Conduent
05.2022 - 02.2024
Sales Associate
TJ Maxx, TJX Companies
01.2017 - 08.2020
Scanner Operator
Board Of Elections In The City Of New York
11.2008 - Current
High School Diploma - undefined
Frederick Douglass Academy Iii Secondary School
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