Darlene Wayne
Mount Airy,NC
Summary
Reliable business professional with experience in mentoring and leadership. Creates a positive workplace culture to align with organizational mission and values. Diplomatic and friendly with proven commitment to employee development. Excellent communications and listening skills.
Overview
22
22
years of professional experience
Work History
Team Lead - Field Success Representative III
IDEXX
10.2020 - Current
- Software Hotline Ambassador, receive escalations from CAG Regional Partners, engage correct resources to resolve customer issues while communicating efficiently and effectively with stakeholders
- Cultivate team development by hosting 1:1's, and co-leading weekly team calls
- Plan, develop, deliver, and maintain end-to-end training for new and tenured team
- Participate in leadership calls related to goals, and process change/improvement
- Maintain teams FSL schedule with team travel capacity and cadence
- Create and distribute SOPs, QRGs, and publish weekly team newsletters.
Field Success Representative I & II
IDEXX
05.2017 - 10.2020
- Founding member of the VSS FSR Peer Mentorship Program
- Facilitate and Lead Monthly Peer Mentor Meetings
- Assist management with training/onboarding new hires
- Coach new FSRs on Basic Foundation and Cornerstone Module Teachbacks, IDEXX Culture, and managing expectations and responsibilities of role
- Motivate and support fellow team members with positive influence and optimistic personality
- Lead trainer on multiple high profile Customer Implementations
- Advocate for customers, communicate customers' needs, to teams across IDEXX to ensure the best customer experience.
Veterinary Technician
Chesapeake Animal Hospital
08.2012 - 05.2017
- Scheduling, delegating, organizing of daily tasks
- Developed protocols for PACs, Progeny for internal use
- Client and staff communication and education
- Responsible for quality control, troubleshooting, and/or technical support liaison on Laboratory, anesthetic, radiology and computer equipment
- Daily patient care including administering anesthesia, venipuncture, radiology, dentistry, laboratory test, handling and restraint of animals.
Veterinary Technician
Dineen Animal Hospital
05.2012 - 07.2012
- Radiology, dentistry, handling and restraining of animals
- Client and staff communication and education
- Operating and monthly quality control of Abaxis laboratory equipment.
Head Veterinary Technician
Surf City Pet Hospital
04.2005 - 05.2012
- Training of new hires, scheduling, delegating, organizing of daily tasks
- Developed protocols for monthly quality control of all equipment
- Scheduled procedures and developed protocols for non-profit Purrfect Adoption Program
- Created technician protocol handbook
- Responsible for quality control, troubleshooting, and/or technical support liaison on laboratory, anesthetic, radiology and computer equipment
- Daily patient care including administering anesthesia, venipuncture, radiology, dentistry, laboratory test, handling and restraining.
Veterinary Technician
Needham Animal Hospital
05.2002 - 04.2005
- Client and staff communication and education
- Scheduling, delegating, organizing daily tasks
- Daily patient care including administering anesthesia, venipuncture, radiology, dentistry, laboratory test, handling and restraint.
Education
Associate of Applied Science - Veterinary Technology
Central Carolina Community College
Sanford, NC08.2002
Skills
- Teamwork and Collaboration
- Peer Mentoring
- Change Management Ambassador
- Team Building
- Instructor/Trainer
- Coaching
- Creative Problem Solving
- Customer Advocate
- Approachable
- Schedule Management
- Organizational Skills
Timeline
Team Lead - Field Success Representative III
IDEXX
10.2020 - Current
Field Success Representative I & II
IDEXX
05.2017 - 10.2020
Veterinary Technician
Chesapeake Animal Hospital
08.2012 - 05.2017
Veterinary Technician
Dineen Animal Hospital
05.2012 - 07.2012
Head Veterinary Technician
Surf City Pet Hospital
04.2005 - 05.2012
Veterinary Technician
Needham Animal Hospital
05.2002 - 04.2005
Associate of Applied Science - Veterinary Technology
Central Carolina Community College
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