Darlene Weiss
Bethel Springs,TN
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
18
18
years of professional experience
Work History
Residential Home Trainer
Mhds
Selmer, Tennessee
07.2023 - 10.2024
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Assisted with developing online learning modules for remote learners.
Merchandiser
Neptune retail solutions
Jackson, Tennessee
04.2022 - 07.2023
- Provided training and support for new staff members in regards to merchandising operations.
- Collaborated with vendors to ensure timely delivery of merchandise.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Personal Shopper
Instacart
Memphis, Tennessee
06.2018 - 01.2023
- Researched new products and brands to offer customers the most up-to-date selection.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Customer Service Representative
Advanced Call Center Technologies Johnson City
Bethel Springs, Tennessee
08.2021 - 12.2022
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Medical Assistant
The transformation doctor
Collierville, Tennessee
10.2017 - 09.2018
- Documented notes during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Explained treatment procedures and physicians' instructions.
- Organized patient charts before each day's clinic sessions began.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Supported administrative staff by processing payments.
- Administered medications under physician's supervision.
- Processed orders for medical supplies and lab equipment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Positioned patients properly during examination or treatment for comfort and safety.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Handled general office duties to support administrative staff during peak hours.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately entering demographic information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Administered injections, medications and treatments as directed by the physician.
Temp Worker
Ranstad
Memphis, Tennessee
09.2006 - 09.2017
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Broke down boxes for garbage and recycling.
- Received and distributed mail, letters and packages.
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Answered phones and routed voicemails to respective employees.
- Assisted with scheduling appointments for clients or customers as needed.
- Completed data entry tasks within specified timeframes.
- Managed incoming calls from external customers and internal staff members.
- Assisted organizational efforts by filing, entering data and answering phones.
- Inputted customer orders into computer system accurately and efficiently.
- Stocked inventory and ordered office and kitchen supplies.
- Organized office supplies and ensured adequate stock levels were maintained.
- Maintained positive working relationship with fellow staff and management.
Office Administrator
Inmate Services
West Memphis, Arkansas
03.2014 - 08.2017
- Organized meetings, conferences, travel arrangements and other events as required.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ordered office furniture when necessary following approval from management team.
- Coordinated and managed daily administrative operations of the office.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Checked figures and postings for correct entry and proper codes.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Front Desk Receptionist
Baptist Primary Care
Germantown, Tennessee
10.2012 - 02.2014
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Processed and distributed internal and external communications.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted visitors warmly and directed them to correct personnel or office.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Assisted with scheduling appointments for clients and visitors.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career College
Memphis, TN02-2011
Skills
- Planning and coordination
- Consistent approach
- Materials organization
- First aid
- Creative problem solving
- Group and individual instruction
- Clear verbal communication
- Payment collection
- Filing
- Check processing
- Scheduling
- Records retrieval
- Administrative support
- Document management
- Clerical support
- Time management
- Filing and data archiving
- Database entry
- Document retrieval
- Multi-line phone systems
- Patient scheduling
- Document preparation
- Appointment scheduling
- Multi-line phone proficiency
- Prioritizing patients
Timeline
Residential Home Trainer
Mhds
07.2023 - 10.2024
Merchandiser
Neptune retail solutions
04.2022 - 07.2023
Customer Service Representative
Advanced Call Center Technologies Johnson City
08.2021 - 12.2022
Personal Shopper
Instacart
06.2018 - 01.2023
Medical Assistant
The transformation doctor
10.2017 - 09.2018
Office Administrator
Inmate Services
03.2014 - 08.2017
Front Desk Receptionist
Baptist Primary Care
10.2012 - 02.2014
Temp Worker
Ranstad
09.2006 - 09.2017
Certificate of Technical Studies - Medical Assistant
Concorde Career College