DARLENE WINSTON TURNER
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
32
32
years of professional experience
Work History
Customer Service Specialist
YRC Freight
11.2013 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Price quoting per customer needs.
- Shipment tracking
- Scheduling and cancellation pickups.
Imaging Clerk
Comtrak
09.2011 - 08.2013
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Operated various imaging equipment throughout the department.
Accounts Payable Clerk
Mode Transportation, LLC
01.2008 - 01.2011
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Provided drivers with Com Checks for fuel advances.
- Prepared manual checks as required.
Sales Support Lead
Wurzburg/ArtCraft
01.1999 - 01.2009
- Developed solutions to sales challenges and maximized business opportunities.
- Organized promotional events and interacted with community to increase sales volume.
- Trained new hires on standard operations and ethical practices to ensure professional service.
CUSTOMER SERVICE REPRESENTATIVE
FedEx
01.1999 - 01.2000
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FRONT END MANAGER
Kroger's Grocery Store
01.1998 - 01.2000
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Scheduling Coordinator
Nike Warehouse
01.1994 - 01.1999
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
SALES AUDITOR
Dillard's Department Store
01.1992 - 01.1994
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Education
ASSOCIATE - ARTS BUSINESS ADMINISTRATION
SOUTHWEST TN COMMUNITY COLLEGE
MEMPHIS, TN05.
Skills
- Microsoft Word, Excel, Outlook, Access; Windows
- Providing Feedback
- Customer Satisfaction
- Accounts Payable and Receivable
- Corrective Actions
- Client Relationships
- Telephone etiquette
Timeline
Customer Service Specialist
YRC Freight
11.2013 - 07.2023
Imaging Clerk
Comtrak
09.2011 - 08.2013
Accounts Payable Clerk
Mode Transportation, LLC
01.2008 - 01.2011
Sales Support Lead
Wurzburg/ArtCraft
01.1999 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE
FedEx
01.1999 - 01.2000
FRONT END MANAGER
Kroger's Grocery Store
01.1998 - 01.2000
Scheduling Coordinator
Nike Warehouse
01.1994 - 01.1999
SALES AUDITOR
Dillard's Department Store
01.1992 - 01.1994
ASSOCIATE - ARTS BUSINESS ADMINISTRATION
SOUTHWEST TN COMMUNITY COLLEGE