Darlene Yost

• Handled high call volume per shift, identified customer needs, and provided appropriate solutions, Interpret and researched benefits coverage
• Using multiple programs for data retrieval for Sony and Delta Airlines employees. Applied sensitivity and discretion by Data privacy

Customer Service Representative Reservations

• Created and Completed customer information in America West Airline reservations system.
  

Provide exceptional customer service, Prepared and presented purchase contracts, verified payoff, created vehicle registration and documented Customers purchase, and created company files, learned all office processes assisted office manager with projects Opened and closed office.

• Used problem-solving skills to analyze and resolve issues that impacted Business operations and goal attainment.
• Involved in new file Implementations, and user testing.
• Developed strong client relationships.
• Collaborated with sales, marketing, and teams for customer resolutions And compliance, and required attention to detail skills.
• Consistently met or exceeded team goals. Adhered to Consumer privacy laws, and Company Credit Reporting Policy.
• Responsible for accuracy of Experian's top 10 US, Consumer reporting clients
• Held supervisory position on data collection projects. Wrote specifications for data input.
• Researched, corrected, and contacted clients with results.