Darlene Yost
Ocala,FL
Summary
Professional, dependable, positive, energetic, and reliable candidate, successful at working on several projects while continuing to provide quality work. Self-starter quick learner, can support multiple systems, Implement company policies, and have a passion for excellence in Client and Customer Service by using analysis and research skills. Held a team lead position and was accountable for updating client information. Responsible for the resolution of complex data problems. Collaborated with several departments for resolution. Delivered insurance policy and benefits information in a call center setting. Strong written and Verbal communication skills Willingness to take on added responsibilities to meet team goals. In 1998 I trained and held the position of Reservation Agent for America West Airlines.
2010-2022 was a caregiver for a disabled sibling.
In 2023 Became a member in a Host Travel Agency to learn about the travel business, I had some exposure to travel booking software by participating in mock bookings and attended some training sessions. I resigned from the company
Overview
34
34
years of professional experience
Work History
Client Service Representative
Affiliated Computer Services
09.2008 - 05.2009
- Provided excellent customer service by promptly responding to inquiries about employee Medical and Retirement benefits for Sony and Delta Airlines
- Received and responded to high-volume incoming calls, In a call center location.
- Developed in-depth knowledge of company products and services to better assist customers
- Used multiple programs for data retrieval.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Business Office Associate
CarMax
03.2008 - 09.2008
- Utilized organizational skills to manage multiple tasks simultaneously, including data entry, filing, and answering phone calls
- Developed strong customer service skills by providing assistance to customers with payoff, purchase documents, vehicle registration, payment processing
- Learned all office processes, assisted office manager with projects
- Organized documents into an efficient filing system for easy retrieval.
Data Management Consultant/ File Research
Experian North America
06.1975 - 01.2008
- Ability to problem-solve, and work on multiple projects while continuing to provide quality work.
- Learned technology, and user testing creating a positive impact on Business operations and goal attainment
- Conducted detailed analysis of existing data to identify and correct data quality, and privacy regulations
- Collaborated with other teams to ensure adherence ot established procedures.
- Researched, resolved issues and verbally communicated results to clients.
- Consistently met or exceeded team goals
- Participated in projects to test and provide feedback to develop future processes.
- Improved data quality by implementing efficient data management strategies and tools.
- Adhere to company processes & procedures
- Held team lead position
Education
No Degree - Business
Santa Ana College
Santa Ana, CANo Degree - Economics & Business
Orange Coast College
Costa Mesa, CASkills
- Call Center Experience
- Computer Literate
- Active listening skills
- Skilled problem solver
- Quick learner
- Excellent multi-tasker
- Customer service experience
- Organizational Skills
- Time management
- Motivated team player
- Dependable and reliable
- Microsoft Word, Outlook
- Fluent in English
- Prioritization Ability
- Data Confidentiality
- Research skills
Awards
Golden Circle Award for Tenacity, research and problem solving. Nominated by a client
Timeline
Client Service Representative
Affiliated Computer Services
09.2008 - 05.2009
Business Office Associate
CarMax
03.2008 - 09.2008
Data Management Consultant/ File Research
Experian North America
06.1975 - 01.2008
No Degree - Business
Santa Ana College
No Degree - Economics & Business
Orange Coast College