Lynnise Williams
Saint Paul,MN
Summary
Customer Service Representative who brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, and understanding customer desires.
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Elysian Construction
Minneapolis, MN
09.2023 - 02.2026
- Facilitated communication between clients and project teams to ensure seamless service delivery.
- Resolved client inquiries and concerns effectively, enhancing customer satisfaction and retention rates.
- Maintained accurate records of client interactions using CRM software to track service requests and resolutions.
- Collaborated with project managers to coordinate schedules and resources for timely project execution.
- Developed solutions for complex client issues, proactively addressing potential challenges before they escalated.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Fireside Hearth And Home Shop
Roseville, MN
10.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Repair Coordinator
Warners Stellian
Saint Paul, MN
12.2021 - 10.2022
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
Intake Specialist
Fields Law Firm
Minnetonka, MN
04.2021 - 11.2021
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Assessed clients' needs and determined eligibility for intake services.
Intake Specialist
HCM
Roseville, MN
03.2020 - 04.2021
- Answered phone calls and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded, and processed client demographics, insurance payments, and referral information.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Assessed clients' needs and determined eligibility for intake services.
Overpayment Recovery Specialist
West Corporation
Jackson, MN
08.2019 - 02.2020
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
Sales Lead
Goodman Jewelers
Saint Paul, MN
03.2017 - 09.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high-value-adding services, resulting in increased company market share.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
Sales Manager
Crazy 8
Saint Paul, MN
05.2015 - 03.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays according to merchandising guidelines.
- Greeted customers and provided product advice to increase sales.
Education
GED -
Harmony Adult Education
Minneapolis, MN04-2021
Skills
- Computer operation
- Request for quote
- Conflict Resolution
- Manufacturing
- ERP systems
- Client interaction via phone calls
- Account Management
- Microsoft Excel
- Client email correspondence
- Documentation
- Problem-solving
- Problem-Solving Ability
- Intake Experience
- Call Center Operations
- Attention to detail
- Customer service
- Client invoicing
- Customer support
- Payment processing
- Call center experience
- Customer focus
Additional Information
Authorized to work in the US for any employer
Timeline
Client Service Representative
Elysian Construction
09.2023 - 02.2026
Customer Service Representative
Fireside Hearth And Home Shop
10.2022 - 02.2023
Repair Coordinator
Warners Stellian
12.2021 - 10.2022
Intake Specialist
Fields Law Firm
04.2021 - 11.2021
Intake Specialist
HCM
03.2020 - 04.2021
Overpayment Recovery Specialist
West Corporation
08.2019 - 02.2020
Sales Lead
Goodman Jewelers
03.2017 - 09.2019
Sales Manager
Crazy 8
05.2015 - 03.2017
GED -
Harmony Adult Education