Darlene Zaracho
Administrative Assistant
Mount Vernon,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Hardworking and empathic job seeker with strong interpersonal skills eager to secure entry-level Mental Health worker position.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Sales Administrative Assistant
Manhattan Beer Distrs
The Bronx, NY
04.2022 - Current
- Provide support for Sales team with all order inquiries, Supplier work-withs, Brand Development Programs, and Human Resource inquiries
- Input "Route 300" orders; Assist employees and suppliers in signing out requested product. Work closely with Operations department to facilitate retrieval process
- Create sales report and maintain documents to assist with administrative support
- Performed various secretarial/clerical duties such as coordinate catering for Team sales meeting, resolved queries over phone, fax/scan documents, and manage office supplies.
- Collaborate with other departments to meet operational needs and team deadlines
- Act as liaison with Human Resources by coordinating, recruiting, profile processing for New Hire candidates
- Assist coworkers and staff members with special tasks on daily basis
Front Desk Coordinator
Manhattan Beer Distrs
The Bronx, NY
02.2020 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Provided basic and accurate information on-site and via phone/email
- Managed sign-in and security procedures by issuing badges, updating logs and controlling access
- Verified patient demographic information, copied documentation and directed to provided information
- Order front office supplies and keep inventory of stock
- Maintained meeting rooms, keeping inventory of coffee supplies, reserving conference rooms, communicating with maintenance staff for special cleanups and setting up and breaking down meetings
- Provided Administrative support and exceptional customer service
Server
Horsefeathers
Tarrytown, NY
07.2016 - 02.2020
- Welcomed guests and presented menus
- Cultivated warm relationships with regular customers
- Processed orders and sent to kitchen employees for preparation
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Fitness Center Receptionist
Phoenix Fitness
Tuckahoe, NY
09.2009 - 07.2016
- Welcoming members, handling telephone enquiries, recording messages from incoming calls and transferring calls
- Enrolling new members and assisting current members with their queries
- Registering prospective members and guiding them to designated personnel
- Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring information is delegated to, and resolved by, relevant department
- Ensuring safety and security of visitors, members and staff at all times and taking responsible attitude towards maintaining premises and facilities of Fitness Center
Education
Bachelor of Arts - Psychology
Lehman College
The Bronx, NY 01.2020 - 12.2022
Associate of Applied Science - Human Services
Westchester Community College
Valhalla, NY 05.2017 - 01.2018
Skills
Bilingual in spanish
undefinedTimeline
Sales Administrative Assistant
Manhattan Beer Distrs
04.2022 - Current
Front Desk Coordinator
Manhattan Beer Distrs
02.2020 - 04.2022
Bachelor of Arts - Psychology
Lehman College
01.2020 - 12.2022
Associate of Applied Science - Human Services
Westchester Community College
05.2017 - 01.2018
Server
Horsefeathers
07.2016 - 02.2020
Fitness Center Receptionist
Phoenix Fitness
09.2009 - 07.2016