Darlenis Mejia Fernandez
Bronx
Summary
Dynamic professional with a proven track record at Help USA, excelling in client intake and program eligibility assessments. Bilingual and detail-oriented, I leverage strong analytical skills and empathy to foster relationships and drive successful outcomes. Proficient in Microsoft Office, I thrive in fast-paced environments, ensuring compliance and delivering impactful presentations.
Overview
6
6
years of professional experience
Work History
Intake Worker
Help USA
The Bronx
12.2023 - Current
- Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.
- Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.
- Assisting clients with the completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.
- Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.
- Referring clients to financial, housing, and housing court workshops.
- Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.
- Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.
- Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.
Merchandise Associate
Yankee Stadium
Bronx
03.2023 - 10.2023
- Receive supply orders and notify to appropriate personnel.
- Organize the store before the gates opens.
- Keep control of all clients that arrive at the store.
Crew Trainer
McDonald's
Bronx
09.2019 - 02.2023
- Training the crew members for their day-to-day work serving customers.
- Preparing food.
- Maintain respect between employees and customers.
Education
Hostos Community College
Bronx, NY08.2025
high school diploma -
High school For Contemporary arts
Bronx, NY07.2019
Skills
- Analytical skills
- Active listening
- Problem solving
- Empathy
- Well disciplined
- Punctual
- Detail-oriented
- Dependable
- Ability to interact positively with diverse populations
- Knowledge of Microsoft programs
- Word
- Excel
- PowerPoint
- Bilingual (English and Spanish)
- Strong verbal and written communication skills
- Ability to work in a fast-paced, demanding environment
- Resourceful and detail-oriented, with strong decision-making and organizational skills
- Computer literacy, particularly with Microsoft Office applications
Timeline
Intake Worker
Help USA
12.2023 - Current
Merchandise Associate
Yankee Stadium
03.2023 - 10.2023
Crew Trainer
McDonald's
09.2019 - 02.2023
Hostos Community College
high school diploma -
High school For Contemporary arts