Danielle Eggers
Whittier,USA
Summary
Compassionate Intake Worker known for high productivity and efficient task completion. Excel in client assessment, crisis intervention, and resource coordination. Specialize in active listening, empathetic communication, and problem-solving skills which enable success in connecting clients with necessary support services. Committed to maintaining privacy and confidentiality while fostering trust and building strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Worker
Premier Pharmacy Services
Baldwin Park, USA
05.2023 - 03.2025
- Handle a high volume of calls with tact and patience
- Review and type prescriptions
- Triage and resolve escalated service issues quickly to the satisfaction of the client
- Triage phone calls to the appropriate people by thoroughly screening each call to understand the needs of the caller
- Prioritize and sort all incoming faxes to the appropriate queue within the Pharmacy's Electronic Fax System (Docutrack)
- Triage customer service requests by department, urgency, and information/response required
- Coordinate with other departments to meet pharmacy deadlines and cut-off times
- Review orders for completeness and fax back orders to customers as needed
- Familiar with Brand and Generic Drug Names
- Ability to read and understand a prescription
Merchandiser
Knott's Berry Farm
Buena Park, USA
11.2022 - 03.2023
- I worked in the gift shops (merchandise). My duties were to greet guests, help all guests and offer any kind of assistance to give them a great experience.
- Maintain a friendly and welcoming attitude at all times.
Warehouse Worker
Pactiv Packaging
Santa Fe Springs, USA
10.2018 - 12.2018
- Work in a line and in a station.
- Duties were packing and checking quality of packaging.
Cashier
Taco Bell
Whittier, USA
07.2017 - 12.2017
- Tend to customers and store.
- Make sure to always keep the store front presentable.
- Maintain a positive and friendly attitude.
Education
High school diploma -
Sierra Vista High (Continuation)
Whittier, CASkills
- Packaging
- Microsoft Excel
- Microsoft Word
- Guest services
- Medical terminology
- Merchandising
- Organizational Skills
- Typing
- Front Desk
- Data Entry
- Microsoft Outlook
- Communication skills
- Hospitality
- Phone etiquette
- Computer skills
- Microsoft Office
- Customer service
- Triage
Certification
Food Handler Certification
Willing To Relocate
Los Angeles, CA
Personal Information
Authorized To Work: US for any employer
Timeline
Intake Worker
Premier Pharmacy Services
05.2023 - 03.2025
Merchandiser
Knott's Berry Farm
11.2022 - 03.2023
Warehouse Worker
Pactiv Packaging
10.2018 - 12.2018
Cashier
Taco Bell
07.2017 - 12.2017
High school diploma -
Sierra Vista High (Continuation)