Evelyn Harvard
Poughkeepsie,NY
Summary
Intake professional with extensive experience in client assessment and onboarding, bringing results-driven approach to every task. Known for fostering team collaboration and adapting to dynamic environments with ease. Proficient in communication and problem-solving, ensuring seamless client experiences. I am also Compassionate and driven professional with extensive experience working with at-risk youth and families in educational and community settings. Strong background in crisis response, advocacy, case coordination, and supporting families experiencing homelessness and instability. Demonstrated ability to handle sensitive situations with empathy, professionalism, and discretion.
Overview
14
14
years of professional experience
Work History
Intake Worker
Poughkeepsie City School District
Poughkeepsie, NY
11.2022 - Current
- Oversee the Central Registration Department
- Developed and maintained detailed case files to ensure compliance with organizational policies.
- Provided crisis intervention and support to clients navigating complex situations.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Increased case management effectiveness with timely data entry of client information into relevant systems.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enter in the summer school enrollment for both middle school students and high School students.
- Facilitate our Annual Prek and Kindergarten enrollment event.
- Charter School Address Verification and Enrollment Compliance
- Apart of the interview committee under the School Engagement department.
- McKinney-Vento Homeless and Migrant Education Program Coordination
- Verified paperwork accuracy and checked for completion prior to processing.
- Resolved student registration issues to reduce acceptance, enrollment.
Infant Toddler Head Teacher
Astor Services for Children & Families
Poughkeepsie, NY, USA
08.2017 - 11.2022
- Responsible for small groups of children 18 month to 36 months in center based classroom.
- Support children in opportunities for individualized development through primary care giving; one on one routines; exploration of interesting, safe materials in a child focused environment.
- 4 Home visits per year.
- Advocacy for families.
Parent Infant Educator
Astor Services for Children & Families
Poughkeepsie, NY, USA
05.2016 - 08.2017
- Responsible for weekly 90 minute home visits for each family.
- Supports the parents and child with information and activities on child development, parenting skills, nutrition and health.
- Works with families of ages 0-3 and their families.
Retail Sale Associate
H&M
Poughkeepsie, NY, USA
10.2014 - 09.2016
- Assist customers one on one in the selections of clothing and accessories.
- Handle financial transactions between guests and company.
- Provide excellent customer service for all customers.
Teacher Assistant
Astor Services for Children & Families
Poughkeepsie, NY, USA
03.2016 - 05.2016
- Responsible for the delivery of educational services to children in a classroom setting in an assisting role, with numerous opportunities to lead small groups.
- Requires home visits which may be in homes with animals or other allergens.
Photographer
JC Penney Portraits
Poughkeepsie, NY, USA
10.2011 - 10.2014
- Working with clients to discuss the images they require and how they want to use them.
- Using an extensive range of technical equipment, including cameras, lenses, lighting and specialist software.
- Arranging still life objects, products, scenes, props and backgrounds.
Education
Bachelor of Arts - Psychology
Mercy College
Dobbs Ferry, NY08.2015
Skills
- Conflict Management
- Professionalism and ethics
- Data entry proficiency
- Follow-up skills
- Cross-cultural sensitivity
- Interviewing techniques
- Client assessment
- Scheduling appointments
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Intake Worker
Poughkeepsie City School District
11.2022 - Current
Infant Toddler Head Teacher
Astor Services for Children & Families
08.2017 - 11.2022
Parent Infant Educator
Astor Services for Children & Families
05.2016 - 08.2017
Teacher Assistant
Astor Services for Children & Families
03.2016 - 05.2016
Retail Sale Associate
H&M
10.2014 - 09.2016
Photographer
JC Penney Portraits
10.2011 - 10.2014
Bachelor of Arts - Psychology
Mercy College