Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emanuel Johnson

Spring Hill,FL

Summary

Devoted professional with enhanced communication skills who proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

9
9
years of professional experience

Work History

Intake Worker

Agency For Community Treatment Services - Tampa, F
12.2023 - Current
  • Coordinated client care through collaboration with multidisciplinary professionals.
  • Developed crisis management strategies in partnership with clients and families.
  • Managed multiple cases simultaneously, consistently meeting established deadlines.
  • Advised clients on optimal utilization of community resources for maximum benefit.
  • Conducted assessments to determine eligibility for services and benefits available.
  • Maintained precise records and documentation of confidential client information.
  • Participated in training sessions to enhance knowledge of intake processes.
  • Prepared reports summarizing client data for administrative review.

Security Guard

Vinik Sports Group - Tampa, United States
05.2023 - Current
  • Delivered exceptional customer service to resolve inquiries and complaints.
  • Conducted daily security patrols to ensure safety across assigned areas.
  • Collaborated with cross-functional teams to enhance overall customer satisfaction.
  • Enforced safety regulations while monitoring access control points.
  • Investigated suspicious activities and reported findings to management promptly.
  • Inspected buildings for fire hazards and unauthorized persons diligently.
  • Maintained order during special events, including concerts and conferences.
  • Provided professional customer service assistance to staff and visitors.

Retail Sales Associate

Under Armour
10.2020 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases and locate items.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Parking Lot Supervisor

Evo Motors
03.2019 - 08.2019
  • Provided product information and recommendations to customers
  • Resolved customer complaints and ensured customer satisfaction
  • Supervised parking lot attendants to ensure that all vehicles were parked in accordance with regulations.
  • Developed strategies to reduce traffic congestion during peak periods in the parking lot.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Reviewed orders and inspected cars before shipment.

Cashier /Line Cook

Arby's
07.2016 - 04.2019
  • Greeted customers and addressed inquiries about products and services.
  • Operated cash register to process payments accurately and efficiently.
  • Counted cash drawer at shift start to verify amounts and ensure adequate change.
  • Restocked shelves with merchandise to maintain inventory levels.
  • Responded to customer questions regarding store policies and procedures.
  • Delivered exceptional customer service while promoting loyalty programs to enhance sales potential.
  • Unloaded truck orders to restock restaurant
  • Executed additional tasks as assigned by management.

Education

Digital Communications And Multimedia

Saint Leo University
Saint Leo, FL

Skills

  • Excellent Communication Skills
  • Strong problem-Solving Abilities
  • Customer Relationship Management
  • Multitasking and Time Management
  • Conflict Resolution
  • Teamwork and Collaboration
  • Proficient in Microsoft Office
  • Vigilant and Watchful
  • Work Ethic
  • Client assessment
  • Customer Service
  • Cross-cultural sensitivity

Timeline

Intake Worker

Agency For Community Treatment Services - Tampa, F
12.2023 - Current

Security Guard

Vinik Sports Group - Tampa, United States
05.2023 - Current

Retail Sales Associate

Under Armour
10.2020 - 11.2021

Parking Lot Supervisor

Evo Motors
03.2019 - 08.2019

Cashier /Line Cook

Arby's
07.2016 - 04.2019

Digital Communications And Multimedia

Saint Leo University

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