Tyteanna Williams
Texarkana
Summary
Professional intake specialist with robust background in client assessment and support services. Demonstrates exceptional team collaboration and adaptability, ensuring reliable performance in dynamic environment. Skilled in effective communication, empathetic client interaction, and detailed case documentation. Known for achieving positive outcomes and consistently meeting organizational goals.
Experienced with intake processes, managing client data, and conducting thorough assessments. Utilizes strong communication skills and empathetic support to enhance client experiences. Track record of maintaining confidentiality and effectively solving problems under pressure.
Talented Intake Specialist offering 6 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
11
11
years of professional experience
Work History
Intake Worker
DFPS
07.2019 - Current
- Conducted comprehensive assessments to determine client eligibility for services.
- Streamlined intake processes, enhancing overall efficiency and client satisfaction.
- Collaborated with multidisciplinary teams to coordinate support plans for clients.
- Maintained accurate records in client management systems, ensuring compliance with regulations.
Server
IHOP
04.2018 - 01.2019
Customer service
Harte Hanks
08.2016 - 04.2018
- Arranged pickups, track packages, bill correct customer
Customer Service
Cracker Barrel
05.2015 - 02.2017
- Ensured personnel safety, kitchen sanitation and proper food handling or storage
- Achieved and exceeded performance and team goals
- Provided prompt service while taking orders, serving food and closing the check for over 75 customers per shift
Customer Service
Home Depot
10.2014 - 05.2015
- Customer service
- Help customers check out their items or find items
Education
Bachelor's - Psychology
Texas A&M Texarkana
Texarkana, TX06.2016
Skills
- Call Center, Customer Service, CSR
- Professionalism and ethics
- Cross-cultural sensitivity
- Client assessment
- Interviewing techniques
- Confidentiality
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Documentation skills
Additional Information
- Exceptional Communication and problem solving skills
- Self-motivated, detail oriented, professional
- Proficient in MS Office
Timeline
Intake Worker
DFPS
07.2019 - Current
Server
IHOP
04.2018 - 01.2019
Customer service
Harte Hanks
08.2016 - 04.2018
Customer Service
Cracker Barrel
05.2015 - 02.2017
Customer Service
Home Depot
10.2014 - 05.2015
Bachelor's - Psychology
Texas A&M Texarkana
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