Aurea Barber

Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

• Timely and accurately manage employee/patients medical profile for intake process & regularly updated work status during medical leave per the medical provider notes/correspondence following doctor's visits.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Collaborated with healthcare professionals, Disability Claims Adjustors & Return to Work Specialist to ensure employees/patients information is accurate & up to date.

• Execute precise baggage handling and scanning to ensure accurate routing and delivery to customer destinations
• Operate ground support equipment, maintaining strict safety protocols in high-traffic areas and variable weather conditions
• Conduct aircraft guidance and manage the loading and unloading process, ensuring secure transport and transfer of baggage, mail, and cargo.

• Capture premium images for diverse print and digital applications, catering to family portraits, educational institutions, corporate entities, charitable organizations, and event photography
• Conduct photo editing, toning, captioning, and efficient digital asset management to streamline client selection processes
• Enhance brand visibility and client engagement by executing targeted social media marketing strategies.

• Managed a steady flow of inbound calls, providing timely assistance with account management, reservation changes, and technical support. Upwards to 100+ inbound calls per shift.
• Resolved customer issues and handled complaints with a focus on de-escalation and satisfactory outcomes
• Maintained a high level of service quality, balancing customer satisfaction with adherence to company call efficiency standards.

• Managed high-volume inbound calls, ensuring adherence to scripts and maintaining professional communication; consistently demonstrated a strong commitment to customer support
• Verified policyholder identities and managed accounts, contributing to secure and efficient operations
• Processed insurance claim payments and provided updates on claim check statuses, while handling premium policy payments ranging from $450 to $24,999 with precision and accuracy.

• Managed communications effectively, addressing phone and social media inquiries, while maintaining a welcoming environment for a diverse group of stakeholders including donors and visitors
• Delivered administrative support to management, including document preparation using Microsoft Office, and contributed to the organization of donations and community events.

• Execute precise baggage handling and scanning to ensure accurate routing and delivery to customer destinations
• Operate ground support equipment, maintaining strict safety protocols in high-traffic areas and variable weather conditions
• Conduct aircraft guidance and manage the loading and unloading process, ensuring secure transport and transfer of baggage, mail, and cargo.