Darleny Gonzalez
Paterson,New Jersey
Summary
Friendly and reliable worker offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Always prompt and ready to work, help the team, and exceed guest expectations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bistro Attendant
Courtyard by Marriott
Baquet Server
Courtyard By Marriott
10.2022 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained flexible work schedule to meet event needs.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
Cashier
Super Fresh Market
07.2020 - 09.2022
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Psychology
PCCC
Paterson, NJ09.2026
High School Diploma -
Eastside High School, Paterson NJ
Paterson, NJ06.2022
Skills
- Problem-Solving
- Cooperative Attitude
- Patience and Empathy
- Strong teamwork
- Customer Service
- Food handling
Certification
- Certified Food handler, Courtyard by Marriott - 8/22/2023- 8/22/2026
Languages
Spanish
Native or Bilingual
Timeline
Baquet Server
Courtyard By Marriott
10.2022 - Current
Cashier
Super Fresh Market
07.2020 - 09.2022
Bistro Attendant
Courtyard by Marriott
Associate of Arts - Psychology
PCCC
High School Diploma -
Eastside High School, Paterson NJ
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