Darleny Toole

• Directed operational strategies to enhance overall business performance and efficiency.
• Developed and monitored key performance indicators to assess organizational effectiveness.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
• Reconciled bank statements with company records, maintaining accuracy in financial reporting.

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Assisted with new and existing reservations.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Handled disability, and baggage complaints.
• Help customers with account related issues.

Helped customer

• As a front of house position, I’m in charge of helping our members with any question, problem, or doubt
• As the first face you see when you walk in our gym, it is my duty to make each current or new member feel welcome and heard

• Examined and inspected containers, material and products in order to ensure that packing specifications were met
• Rerouted and resolved routing issues, placing packages on moving equipment such as conveyors and towers in specified areas such as loading docks
• Trained and managed employees and achieved significant improvements in their productivity and knowledge of company policies
• Supervised and managed multiple belts for loading trucks to deliver into various cities

• Executed daily operations of organizing packages for multiple trucks to streamline driver delivery routes
• Obtained, moved and sorted products, materials, containers and orders, using updated logistics resources
• Marked and labeled containers, container tags and products, using marking tools