Heather Darliene Smith
Lake Stevens,WA
Summary
Passionate Barista with extensive experience in high-energy environments, recognized for exceptional beverage preparation and customer service skills. Proven ability to adapt swiftly to new challenges while fostering an engaging atmosphere. Eager to transition into a Bartending role, bringing creativity and enthusiasm to drink crafting. Committed to continuous growth within the hospitality industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Rubys Espresso
12.2024 - Current
- Stocked stand with milk, syrups, Redbull, etc. from shed
- Stocked cups, lids, and misc. supplies after every shift
- Stamped and stickered cups
- Count till at the end of shift
- Dump gray tanks and fill water tanks
Barista
Prestige Espresso
01.2023 - 10.2023
- Maintained stock levels by replenishing milk, syrups, and energy drinks.
- Organized cups, lids, and supplies after each shift for efficiency.
- Executed cash register counts at shift's end for accurate reporting.
- Managed gray tank disposal and filled water tanks for operational readiness.
- Provided personalized service by memorizing loyal customers' names and drink preferences.
- Prepared and served a variety of beverages, including coffee, energy drinks and milkshakes.
Owner/Operator
Hot Shotz Espresso
02.2015 - 12.2016
- Monitored quality control standards, enhancing product consistency and customer satisfaction.
- Managed day-to-day business operations.
- Made and served a variety of drinks including Red bull, Espresso and blended beverages
- Trained and mentored staff on beverage preparation and customer service protocols.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
High School Diploma -
Mariner High School
Everett, WA01-2009
Skills
- Assertive, organized and efficient
- Able to communicate and interact effectively with individuals of all levels
- Excellent Customer Service skills
- Extremely punctual and open availability
- Works well under pressure
- Proficient Cash handling
Certification
Mandatory Alcohol Server Training (MAST) Permit
Food Handlers Permit
Timeline
Barista
Rubys Espresso
12.2024 - Current
Barista
Prestige Espresso
01.2023 - 10.2023
Owner/Operator
Hot Shotz Espresso
02.2015 - 12.2016
High School Diploma -
Mariner High School