Summary
Overview
Work History
Education
Skills
Timeline
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Darlin Alvarez

Darlin Alvarez

Bradenton,FL

Summary

Highly motivated and energetic experienced customer service professional. over 9 years of experience. Passionate on building sustainable customer relationships. flexible in handling diverse issues. Knowledgeable about service regulations and standards.

Overview

8
8
years of professional experience

Work History

Direct ship agent

Harmony
02.2022 - Current
  • Coordinate delivery for our Farms.
  • Provide information to stores and customers of our products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service address needs.
  • Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
  • Provided remote assistance to clients to help them navigate the company website and new products.

Mobility Specialist

Hoveround
10.2019 - 02.2022
  • Acted as a primary point of contact for customer inquiries in need of mobility equipment.
  • Intaking between 100 to 150 calls a day.
  • Answering customers questions when acquiring Hoveround mobility equipment.
  • Identified opportunities to upsell products during customer interactions.
  • Educating clients on insurance criteria in getting power mobility equipment.
  • Verifying client Medical insurances (HMO & PPO plans).
  • Provided remote customer service support to clients of Hoveround, resolving an average of 100 inquiries per day.

BDC AGENT

Cox Chevrolet
08.2016 - 10.2018
  • Responsible for inbound and outbound services calls related to customers relations, services, maintenances.
  • Generated 80 service appointment calls a day.
  • Helped customers gain knowledge in the companies.
  • Informing customers on General Motors rewards program, products, and services.
  • Set service appointments.
  • Contacted customer to follow up on service needs, suggest new merchandise and inform them about promotions and upcoming events.

Education

Skills

  • Problem-solving
  • Customer Service
  • Microsoft Office
  • Time Management
  • Salesforce
  • Outlook
  • Empathetic
  • Data Entry
  • CRM

Timeline

Direct ship agent

Harmony
02.2022 - Current

Mobility Specialist

Hoveround
10.2019 - 02.2022

BDC AGENT

Cox Chevrolet
08.2016 - 10.2018

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Darlin Alvarez