Darlin Hernandez
AUSTIN,TX
Summary
Medical service professional with a proven track record of delivering exceptional support and ensuring customer satisfaction through effective multitasking and collaboration. Enthusiastic about thriving in diverse work environments.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Central Health
09.2024 - Current
- Managed patient records and ensured compliance with HIPAA regulations.
- Coordinated appointments, ensuring efficient scheduling and reduced wait times.
- Educated patients on procedures, medications, and follow-up care instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Cross-trained to assist in diverse specialty clinics, adapting quickly to varying workflows, providers, and patient populations.
- Performed spirometry and FeNO testing, nebulizer treatments, and assisted providers with pulmonary and asthma-related patient care.
Medical Assistant Apprentice
Central Health
06.2024 - Current
- Collected vital signs on other apprentices, including temperature, pulse rate, blood pressure, height, weight and respiration rates.
- Performed EKG
- Learned and implemented proper sanitizing and sterilizing protocols
- Acquired knowledge on proper room preparation for patients, including cleaning surfaces and restocking supplies
- Successfully mastered the administration of different types of injections, such as Intradermal, Intramuscular, and subcutaneous.
- Proficiently performed venipuncture procedures
Referral Coordinator
Community Care Health Center
07.2023 - 05.2024
- Adhered to HIPAA regulations when handling confidential patient information.
- Sent faxed referrals with required documentation to other facilities accepting Map/Map basic coverage.
- Responded to and fulfilled incoming in-basket messages and CRM requests from patients.
- Proficient in transcribing faxes, creating charts, and scanning documents for media manager
- Managed inbound and outbound calls, effectively scheduling patients and addressing all inquiries regarding referral orders.
Medical Administrative Clerk
Community Care Health Center
09.2020 - 06.2023
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Verified identity documents for new patients, ensuring compliance with company policies and efficient chart creation.
Medical Administrative Clerk
Community Care Health Center
04.2019 - 04.2020
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Efficiently handled incoming calls, ensuring proper routing to the relevant departments while maintaining excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Adhered to HIPAA regulations in order to maintain confidentiality and prevent data breaches.
- Demonstrated proficiency in managing patient registration, discharging processes, and optimizing appointment scheduling.
Education
Certified Medical Assistant - Medical Assisting
Austin Community College
Austin, TX09-2024
High School Diploma -
Lanier High School
Austin, TX05-2016
Skills
- Computer Skills: EPIC, Nextgen
- CPR/ First Aid Certified
- Venipuncture/Blood Drawn
- Able to speak/write in Spanish and English
- Typing skills
- Vital signs monitoring
Timeline
Medical Assistant
Central Health
09.2024 - Current
Medical Assistant Apprentice
Central Health
06.2024 - Current
Referral Coordinator
Community Care Health Center
07.2023 - 05.2024
Medical Administrative Clerk
Community Care Health Center
09.2020 - 06.2023
Medical Administrative Clerk
Community Care Health Center
04.2019 - 04.2020
High School Diploma -
Lanier High School
Certified Medical Assistant - Medical Assisting
Austin Community College