Darline Fils
Monroe,GA
Summary
Proven in delivering exceptional customer service at Seven Eleven, I excel in communication and cash register operation, enhancing customer loyalty through effective problem-solving and efficient transaction handling. Demonstrated adaptability and teamwork, significantly contributing to a positive shopping environment. Skilled in both interpersonal interactions and technical tasks, I prioritize reliability and organization, driving results beyond expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Seven Eleven
02.2001 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
High School Diploma -
Lighthouse
Orlando, FL05.2018
Skills
- Communication
- Time management
- Reliability and punctuality
- Patience and positive attitude
- Merchandise Restocking
- Up-selling techniques
- Honest and Dependable
- Adaptable and Flexible
- Team Collaboration
- Creative Thinking
- Organization skills
- Cash Register Operation
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- OSHA Certified
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
Timeline
Customer Service Cashier
Seven Eleven
02.2001 - 06.2024
High School Diploma -
Lighthouse